Subject: Tech Support Candidate - J Avinash Reddy
From: J Avinash Reddy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 05:04:53 -0400

| | Tech Support Test

Name | J Avinash Reddy
E-mail | [email-masked]
Phone Number | (+91) 8185056990
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sompeta
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities:

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Serole Technologies | Linux system Administrator | 30 | 15k
Previous Employer 1 | Amar technologies | Linux system Administrator | 30 | 7k
Previous Employer 2 | D jagadeesa CVS info services pvt ltd | System administration | 30 | 10k

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I’ll check whether internet connect or not if there is not connected then I ll troubleshoot it as I go to control panel-network-adaptors - enable and disable it then max troubleshoot will resolve

Second I’ll check which error is going on related to that I’ll resolve

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First go to mobile phone —go to setting - go to Bluetooth setting -turn on Bluetooth setting and indicate the Bluetooth speaker both the mobile and speaker is the pairing and after it is connected

What according to you makes you a good candidate for customer service or technical support job?

Main thing was give him a best support/service  to candidates whoever is calling.
Next one is best technical knowledge.
Last one is communication like communicating between two persons

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |