Subject: Tech Support Candidate - Shivendra Singh
From: Shivendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 05:02:26 -0400

| | Tech Support Test

Name | Shivendra Singh
E-mail | [email-masked]
Phone Number | (91) 9752244047
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 15
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities:

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Netconnect | Desktop support engineer | 31/08/2020 | 12400
Previous Employer 1 | Neurons-it | Desktop support engineer | 31/06/2018 | 10500
Previous Employer 2 | Na | Na | Na | Na

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we will check if the connectivity in the system is alright, next we will ask if the url is correct, then we will check for any proxy connection which might be refusing connection, there might be the issue also for https so we will check for that also.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open blutooth connection in mobile and speaker. Then click on add device option and then click on the speaker name on the available list, it may ask for pairing, if it asks, then you will get a 4 digit passcode which after entering you will be able to access speaker. Else just after clicking on speaker name device will get connected.
What according to you makes you a good candidate for customer service or technical support job? | I am working presently working in technical field and have good knowledge of hardware and other equipments, also have good communication. So I think I am good for technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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