Subject: Tech Support Candidate - Suraj Rawat
From: Suraj Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 04:43:15 -0400

| | Tech Support Test

Name | Suraj Rawat
E-mail | [email-masked]
Phone Number | (91) 9910911656
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayur vihar phase 3
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities:

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Primero Info Services | Process Analyst | March 20 | 40 K
Previous Employer 2 | Next Level Business Services | Technical Recruiter | May 19 | 30 K

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Before troubleshoot we need to make sure if computer connected to the internet using wifi or LAN if connected using wifi then we can make sure if the wifi is on or off also can check Airplane mode if using windows 10. It all depends on the error eathier it can be just a proxy error or the page can't be displayed ( check internet connection). If its a proxy then we can change the proxy settings from internet properties and check the website again and if there is no internet then we can check the modem or router if getting the lights or not if getting the lights then try to connect LAN cable also can try to restart modem router and computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put speaker on bluetooth mode
Turn on mobile bluetooth
Once the bluetooth on , in the phone it will start scanning bluetooth device
Once it will get the speaker on bluetooth list just need to pair

What according to you makes you a good candidate for customer service or technical support job? | Having a good experience in Technical Support voice process and handled all type off issue,can be related to the windows software, printer, speaker , TV ,home phone, internet
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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