Subject: Tech Support Candidate - Tarun Kumar
From: Tarun Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 04:29:19 -0400

| | Tech Support Test

Name | Tarun Kumar
E-mail | [email-masked]
Phone Number | (245101) 7011174829
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Attarpura railway road hapur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities:

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infoedge ltd | Desktop support engineer | NA | 12000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step.1= I will check internet connection, it's connected or not?
Step.2= if internet connection is ok, then check URL name, it can be wrong from user side.
Step.3= if URL is also ok, then I will clear browser cache files, it's responsible to create an error.
Step.4= after clear browser cache issue remains still, then try to open URL with incognito mode.
Step.5= and open same URL on another computer, make sure now it will work..!!

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step.1= power on the Bluetooth device, and also on the pairing option if it is available.
Step.2= Turn on the mobile Bluetooth from the settings and search the Bluetooth speaker name which you want to connect.

What according to you makes you a good candidate for customer service or technical support job? | Customer service is makes us a good candidate, but for  service technical skills is mandatory for me.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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