Subject: Tech Support Candidate - SHOBI SAXENA SHOBI
From: SHOBI SAXENA SHOBI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 04:18:33 -0400

| | Tech Support Test

Name | SHOBI SAXENA SHOBI
E-mail | [email-masked]
Phone Number | (91) 8077651219
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | GHAZIABAD
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities:

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TECH MAHINDRA | Associate customer support | 12 sep 2020 | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)Check the web address
2) Delete your cookies
3)Change your proxy settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Go to settings
2)Tap the Bluetooth option
3)Turn on Bluetooth
4)A list of available devices will appear.
5)If your speaker is not listed, press the button on
your speaker that makes it discoverable – it’s often
a button with a Bluetooth symbol on it.
6)On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | People need and enjoy interaction with others, and being in a communication rich role such as customer service means you get to interact with others on a daily basis – making this a very rewarding career for those who enjoy talking to, helping and providing a service to others
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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