Subject: Tech Support Candidate - Shubham Sharma
From: Shubham Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 04:16:44 -0400

| | Tech Support Test

Name | Shubham Sharma
E-mail | [email-masked]
Phone Number | (+91) 8700056945
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad UP
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities:

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL technologies | Analyst | 2nd October 2020 | 26000
Previous Employer 1 | Evision Technoserve Pvt Ltd | Desktop Support Engineer | 25th January 2019 | 17000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First we have to check if the machine is connected to Internet or not.
2. Check the URL is correct or not.
3. If the URL is secure then we have to connect the VPN to connect with the site.
4. We have to check the proxy settings of the browser as well.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on the device and turn On the blutooth of the mobile phone.
Search for the device with device name if the device name not shown and refresh the list and again search.
Click on the device name and paired with the device.

What according to you makes you a good candidate for customer service or technical support job? | The customer satisfaction with their query/issue with in a given SLA.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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