Subject: Tech Support Candidate - Ramakant Katariya
From: Ramakant Katariya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 04:16:16 -0400

| | Tech Support Test

Name | Ramakant Katariya
E-mail | [email-masked]
Phone Number | (+91) 9027929054
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 12
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities:

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Vayam info solution Pvt Ltd | Technical support executive | 15 may | 15000
Previous Employer 2 | Na | Na | Na | Na

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly let's figure out where the problem is
Open a new tab and check to see if you can load another website like google.com.
If you can open another site, skip down to The problem only happens with certain websites.
If you can't open another site, continue on to the next step.
Launch another browser, like Internet Explorer, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in that browser.
If the site doesn't work in another browser, check out The problem happens in all web browsers.
The problem only happens with certain websites
If you see any of these error messages, it might just be a problem with browser's cache:

The connection was interrupted
The connection was reset
The connection has timed out
Try clearing browser's cookies and cache
Do these steps and then reload the website you're having trouble with.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly open the bluetooth in your phone and open bluetooth of speaker's also,then connect new device bluetooth connection in your phone and then you shows the name of your speaker then phone is connected with speaker
What according to you makes you a good candidate for customer service or technical support job? | Because i have a 2.5 years of experience in Airtel technical support executive so i know how to handle customer's how to resolve the customer's queries and how to work with pressure and finsih the given task in time . I'm also a very hard working and flexible.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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