Subject: Tech Support Candidate - SURYA PRAKASH SHRIVASTAVA
From: SURYA PRAKASH SHRIVASTAVA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 04:10:14 -0400

| | Tech Support Test

Name | SURYA PRAKASH SHRIVASTAVA
E-mail | [email-masked]
Phone Number | (91) 9015871276
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur Vihar Phase1
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities:

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Randstad India | IT Analyst | 30sep 2020 | 26457
Previous Employer 1 | Netconnect India pvt. Ltd. | Service desk engineer | 19oct2019 | 16500
Previous Employer 2 | CMS IT Services | Customer Support engineer | 10aug2018 | 13500

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First need to check internet connectivity, secondly check if website is blocked or not
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the Bluetooth in mobile, search for device, open the Bluetooth of speaker and discover so mobile will be able to search the speaker, while speaker name get in search results, click to connect and pair.
What according to you makes you a good candidate for customer service or technical support job? | I am having good knowledge of hardware and software knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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