Subject: Tech Support Candidate - Kapil Dev Sharma
From: Kapil Dev Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Sep 2020 06:58:01 -0400

| | Tech Support Test

Name | Kapil Dev Sharma
E-mail | [email-masked]
Phone Number | (+91) 8077551841
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ericsson Global | Network Engineer | 10 Oct 2020 | 30,000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check Internet connectivity
2.Check Which error response is getting
3.Server issue
4.Configuration issue

What according to you is difference between Bluetooth and Wifi?

Bluetooth is used for data transfer between short distances, and has slow transfer rate.

Wi Fi is used to connect to internet and data transfer and is faster than bluetooth.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In good customer service you are probably only barely keeping your customers satisfied

In great customer service you are not only keeping them satisfied – you are also keeping them loyal

What according to you makes you a good candidate for customer service or technical support job? | Having a good technical and logical knowledge with good communication skills by which you can make a customer satisfied with the service provided.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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