Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 11 Sep 2020 07:17:12 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div class=""><font class=""><span style="font-size: 14px" class="">Hi!</span></font></div>
<div class=""><font class=""><span style="font-size: 14px" class="">Tried again last night and it worked!</span></font></div>
<div class=""><font class=""><span style="font-size: 14px" class=""> </span></font></div>
<div class=""><font class=""><span style="font-size: 14px" class="">I don’t think there was a big problem when i started the installation; I noticed this morning that the problem is that the status of  the device says something like "last sync 4 minutes ago” or 4 hours... and the change doesn't show up on the iPad right away.</span></font></div>
<div class=""><font class=""><span style="font-size: 14px" class="">There is a delay in the update and it is not a specific time of the delay. It is irregular. (I have a stable internet connection.)</span></font></div>
<div class=""><font class=""><span style="font-size: 14px" class="">Anyway, it works now. So I’ll tell the client that they always should wait a while for the iPad to update.</span></font></div>
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<div class=""><font class=""><span style="font-size: 14px" class="">Thanks! / Mats</span></font></div>
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<div class="">10 sep 2020 kl. 17:03 skrev Les Mills International &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt;:</div>
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	<div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px" class="">
<div dir="ltr" class="">Hi Mats,<br class="">
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<div dir="ltr" class="">​<br class="">
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<div dir="ltr" class="">Thank you for reaching out to us today.</div>
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<div dir="ltr" class="">Please follow the link below if you have any difficulty syncing your studio with Scheduler. Please note that the iPad must be connected to the Internet for the Virtual app to run smoothly. The App will not be able to sync with the Scheduler if iPad is offline.</div>
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<a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084283-my-ipad-is-not-sync-d-with-the-scheduler-what-should-i-do-" rel="noreferrer" class="">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084283-my-ipad-is-not-sync-d-with-the-scheduler-what-should-i-do-</a><br class="">
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<div dir="ltr" class="">Your device is un-linked right now. To re-associate it, log into the app with your virtual username: <a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a> and the password you created. If you receive an error message: "Your device has been unregistered." Please try to force close the app.</div>
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<a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000154214-how-to-force-close-the-app" rel="noreferrer" class="">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000154214-how-to-force-close-the-app</a><br class="">
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<div dir="ltr" class=""><br class=""></div>
<div dir="ltr" class="">If that doesn't work, uninstall the app and download it again from the app store.</div>
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<div dir="ltr" class="">Please let us know how it goes.<br class="">
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<div dir="ltr" class="">Best Regards,<br class="">​Olesia<br class="">Customer Services<br class="">Les Mills Virtual App<br class="">
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<br class="">Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3925" rel="noreferrer" class="">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3925</a>
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                          <blockquote class="freshdesk_quote">
                            On
                            Fri, 11 Sep at  3:13 AM
                            <span class="separator">,  Mats Hammarström &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt;  wrote:
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<h2 class="">Submitted data</h2>
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        The following data was submitted.
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<thead class="">
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<th class="">Field name</th>
                    <th class="">Submitted data</th>
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<tr class="">
<th class="">Email address</th>
                            <td dir="ltr" class=""><a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a></td>
</tr>
                        <tr class="">
<th class="">your name</th>
                            <td dir="ltr" class="">Mats Hammarström</td>
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<th class="">country</th>
                                <td class="">Sweden</td>
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<th class="">Text box</th>
                            <td class="">ipad/scheduler not syncing</td>
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<th class="">Question</th>
                            <td class="">I need technical support</td>
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<th class="">Customer</th>
                            <td class="">Yes</td>
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<th class="">Username</th>
                            <td class=""><a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a></td>
</tr>
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<th class="">Phone</th>
                            <td dir="ltr" class="">+46738481645</td>
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<th class="">Comments</th>
                            <td class="">Hi!&lt;br/&gt;I'm setting up a system for a client ( I'm an AV technician).&lt;br/&gt;&lt;br/&gt;I have got everything to work with the pc and the iPad but, then suddenly the ipad did not sync the schedule at all. I tried the "change studio name" and it did not change.&lt;br/&gt;Diagnostics on the iPad says everything is ok...&lt;br/&gt;&lt;br/&gt;I tried to remove the Ipad from "manage devices" on the pc. &lt;br/&gt;Now I only have "unlinked devices" &lt;br/&gt;&lt;br/&gt;iPad device ID : CCF73735-CFF3-4FDB-B175-FE4A270E3A92&lt;br/&gt;&lt;br/&gt;Thanksm / Mats</td>
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<th class="">Last_Name</th>
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<br class="">  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3925