Subject: New Reply Received - Physique Preventiecentrum Arnhem
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 10 Sep 2020 12:35:21 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Physique Preventiecentrum Arnhem   Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Olesia,</span></div>
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Please find attached the screenshot. <br>
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Kind regards,<br>
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Renée Meuwese<br>
Les Mills<br>
Club Performance </span></div>
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<div>Van: Les Mills International &lt;[email-masked]&gt;
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<b>Verzonden:</b> donderdag 10 september 2020 14:12<br>
<b>Aan:</b> Renée Meuwese &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> Re: Physique Preventiecentrum Arnhem</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Renée,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for reaching out to support.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Could you please ask Club to provide us with a screenshot of the error message they see on the iPad. Can they log into the Planner with username:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> and the created password.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Best Regards,<br>
​Olesia<br>
Customer Services <br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3923" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3923</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Fri, 11 Sep at 12:50 AM
<span class="separator">, Renée Meuwese &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Olesia,
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Hope you are well.<br>
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I have a question regarding our client Physique Preventiecentrum Arnhem.<br>
They recently decided to open a second Les Mills Virtual studio (RPM virtual) in their club.
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They can’t seem to login in to the second device. They receive the message that the username/password doesn’t work.<br>
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Can you please help me solve this issue?<br>
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Thank you in advance!</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Best regards,<br>
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<a href="http://www.lesmills.nl/" rel="noreferrer"><span style="color:windowtext;text-decoration:none"><br>
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<b>Renée Meuwese</b><br>
<i>Club Performance</i><br>
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Elzenweg 37<br>
5144 MB Waalwijk<br>
The Netherlands<br>
Web: <u><span style="color:blue">www.lesmills.nl</span></u><br>
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<div class="MsoNormal"><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'><a href="http://www.lesmills.nl/" rel="noreferrer"><span style="color:white;text-decoration:none">3923:859387</span><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:windowtext;text-decoration:none'>
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Attachments :
1. <a href='http://lesmillsvirtualapp.freshdesk.com/helpdesk/attachments/36073545837'>20200910_143137.jpg</a>
  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3923