Subject: Response time SLA violated - eTicket Created - Here’s how to reset your Virtual password #5128
From: [email-masked]
To: [email-masked]
Date: Thu, 10 Sep 2020 03:40:17 +0000

Hi,  There has been no response from the helpdesk for a ticket. The first response was due by 
                        04:25 PM TOT today.  Ticket Details:   Subject - eTicket Created - Here’s how to reset your Virtual password #5128  Requestor - [email-masked]  This is an escalation email from Les Mills International https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3914