Subject: Warranty's escalations 9th Sep
From: Ashish Dabral <[email-masked]>
To: hnyr <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Wed, 9 Sep 2020 08:34:02 -0700 (MST)

Hello Heta, 

Here are the details for Warranty's escalations. 

Date 	Zendesk ticket number 	Replacement order number (if available) 	Country 	Missing information 
08-Sep-20 	90561 	SUS000018095 	USA 	any est ship date? 
09-Sep-20 	85911 	EXP000003977 	Czech Republic 	Order status- Open, Est ship date? 
09-Sep-20 	87605 	SAU000000551 	Australia 	Need tracking # 
09-Sep-20 	88665 	SDE000012467 	Germany 	Customer received only 1 product. 13 needs to be ordered 
09-Sep-20 	97327 		Switzerland 	Customer did not receive the replacement 
09-Sep-20 	96318 		Switzerland 	Customer did not receive the replacement 
09-Sep-20 	95722 	SDE000020341 	AUSTRIA 	Tracking # 
09-Sep-20 	91721 	SUS000016697 	USA 	Tracking # 1Z8760F30357900069 shows delivered but no signed proof. Customer says he did not received replacement and he confirmed shipping address 
09-Sep-20 	87660 	SUK000003378 	UK 	Tracking # 1Z609FR66867087747shows delivered but no signed proof. Customer says he did not received replacement and he confirmed shipping address 
09-Sep-20 	100922 		NETHERLANDS 	Reseller would like us to confirm the precise MB Pro variant we received at EPOS, since r eseller called as their customer states they received the MB Pro 1 instead of the MB Pro 2 variant. Their customer states they returned the MB Pro 2. 
(ORIGINAL TICKETS#85900 RMA Approved MB PRO 1 UC (1)) 

Regards, 
Ashish Dabral