Subject: Ticket re-opened - [#3913] no programs showing in scheduler
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 09 Sep 2020 10:58:57 +0000

Hi Pritish Nandi,  Ticket “#3913 – no programs showing in scheduler” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3913 to view the ticket.  Ticket comment   
 Hi Olesia, 

 

 The problem is solved, thank you for your quick reply! 
😊

 

 

 

 
 Thank you and regards, 

  

  

 
Selina Zeiser | Customer Experience Support 
Les Mills Middle East
| [email-masked]
|LinkedIn

 

Mob +971 52 6072392|DL
 +971 4 580 8466 

 
 www.lesmills.com/ae/ 

  

  

 

 

 

   

   

   

   

 
  
 From: Les Mills International <[email-masked]>
 
Sent: Wednesday, September 9, 2020 1:33 PM 
To: Selina Zeiser <[email-masked]> 
Cc: Mark Alexander <[email-masked]> 
Subject: Re: no programs showing in scheduler 

 

 

 Hi Selina, 

 
 
 ​ 

 
 
 Thank you for reaching out to support today. 

 
 
 ​ 

 
 
 Thank you for sharing with us Virtual usernames. Please provide us Club names as well. It will help us with further investigation. 

 
 
 ​ 

 
 
 We are waiting for your reply. 

 
 
 ​ 

 
 
 Kind regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3913 

 

 
On Wed, 9 Sep at 7:27 PM
, Selina Zeiser <[email-masked]> wrote: 

 

 
 Dear Support team, 

 

 

 
 We activated 7 virtual accounts yesterday, and they’re all saying that they don’t have access to any programs in the scheduler / nothing is downloading on the app. 

 

 

 
 Can you please check what the reason might be? All programs are active and all Digital Entitlements are showing in SF. 

 

 

 

[email-masked] 
[email-masked] 
[email-masked] 
[email-masked] 
[email-masked]

 

 
 
[email-masked] 
[email-masked]

 

 

 

   

 

Thank you and regards,

 

 

 

 

 

 

Selina Zeiser | Customer Experience Support 
Les Mills Middle East
| [email-masked]
|LinkedIn

 

 
 
Mob +971 52 6072392|DL
 +971 4 580 8466 

 

 www.lesmills.com/ae/ 

 

 

 

 

   

 

 

 

 

   

 

 

3913:859387