Subject: New Reply Received - no programs showing in scheduler
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 09 Sep 2020 10:58:57 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  no programs showing in scheduler  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi Olesia,</div>
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<div class="MsoNormal">The problem is solved, thank you for your quick reply! <span style='font-family:"Segoe UI Emoji",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#212121'>Thank you and regards,</span></div>
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<b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#212121'>Selina Zeiser </span></b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#212121'>| Customer Experience Support<br>
</span><span style='font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#212121'>Les Mills Middle East
</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:9.0pt;font-family:"Calibri Light",sans-serif'>| [email-masked]</span></a><span style='font-size:9.0pt;font-family:"Calibri Light",sans-serif'>
</span><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#212121'>|</span><a href="https://www.linkedin.com/in/selina-zeiser-947bb0180/" rel="noreferrer"><span style='font-size:9.0pt;font-family:"Calibri Light",sans-serif'>LinkedIn</span></a><span style='font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#212121'>
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<span style='font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#212121'>Mob +971 52 6072392</span><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#212121'>|</span><span style='font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#212121'>DL
 +971 4 580 8466 </span>
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<div class="MsoNormal"><a href="http://www.lesmills.com/ae/" rel="noreferrer"><span style='font-size:9.0pt;font-family:"Calibri Light",sans-serif'>www.lesmills.com/ae/</span></a></div>
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<div class="MsoNormal"><a href="https://www.lesmills.com/united/" rel="noreferrer"><span style="color:#0563C1;text-decoration:none"><img width="624" height="156" style="width:6.5in;height:1.625in" id="_x0000_i1038" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzM0MzU0MzksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.0Tx5pwMcIPw2B8FpVQVUMzZ4i3w53l5C8FOcjXP7BLk"></span></a></div>
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<a href="https://www.lesmills.com/ae/" rel="noreferrer"><span style="color:#0563C1;text-decoration:none"><img width="155" height="30" style="width:1.6145in;height:.3125in" id="_x0000_i1037" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzM0MzU0NDAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.EbGpsAw6AgWKUTW46Jo_mR3qMZqgPPT0gdBg4g7XK7I" alt="lm"></span></a><a href="https://www.facebook.com/LesMillsMiddleEast/" rel="noreferrer"><span style="color:#0563C1;text-decoration:none"><img width="25" height="30" style="width:.2552in;height:.3125in" id="_x0000_i1036" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzM0MzU0NDEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.GxI5W9UEQ00OvpHqXGtT_tpmcYXdG6npu4qzo02T__0" alt="fb"></span></a><a href="https://twitter.com/lesmillsme" rel="noreferrer"><span style="color:windowtext;text-decoration:none"><img width="25" height="30" style="width:.2552in;height:.3125in" id="_x0000_i1035" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzM0MzU0NDIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.7CIvhXuByMimqI_035qKfHp50ZG7HZA58fkGJ2mQwHQ" alt="tw"></span></a><a href="https://www.linkedin.com/company/les-mills-middle-east-india/?viewAsMember=true" rel="noreferrer"><span style="color:#0563C1;text-decoration:none"><img width="25" height="30" style="width:.2552in;height:.3125in" id="_x0000_i1034" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzM0MzU0NDMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.gM1JpiTLx4yla-ao9z9rKj4B9IqOjVwYDa2BrPiPtMI" alt="li"></span></a><a href="https://www.youtube.com/user/lesmillsgroupfitness" rel="noreferrer"><span style="color:#0563C1;text-decoration:none"><img width="25" height="30" style="width:.2552in;height:.3125in" id="_x0000_i1033" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzM0MzU0NDUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Ahau5a57H4-O5lu1Wd9o1U9F2tBg4_Be8QQYqX7XKFo" alt="yt"></span></a><a href="https://www.instagram.com/lesmillsmiddleeast/" rel="noreferrer"><span style="font-size:1.0pt;color:#0563C1;text-decoration:none"><img width="25" height="30" style="width:.2552in;height:.3125in" id="_x0000_i1032" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzM0MzU0NDYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.R9OjwYo-6SYXJsTjamZ9MzQYW87u6jLs4jq5tObAKes"></span></a>
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<div>From: Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, September 9, 2020 1:33 PM<br>
<b>To:</b> Selina Zeiser &lt;[email-masked]&gt;<br>
<b>Cc:</b> Mark Alexander &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: no programs showing in scheduler</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Selina,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for reaching out to support today.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for sharing with us Virtual usernames. Please provide us Club names as well. It will help us with further investigation.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We are waiting for your reply.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3913" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3913</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Wed, 9 Sep at 7:27 PM
<span class="separator">, Selina Zeiser &lt;[email-masked]&gt; wrote: </span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Dear Support team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We activated 7 virtual accounts yesterday, and they’re all saying that they don’t have access to any programs in the scheduler / nothing is downloading on the app.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Can you please check what the reason might be? All programs are active and all Digital Entitlements are showing in SF.</span></div>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:black"><br>
[email-masked]</span></a><u><a href="mailto:[email-masked]" rel="noreferrer"><br>
[email-masked]</a><a href="mailto:[email-masked]" rel="noreferrer"><br>
[email-masked]</a><a href="mailto:[email-masked]" rel="noreferrer"><br>
[email-masked]</a><a href="mailto:[email-masked]" rel="noreferrer"><br>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>[email-masked]</span></a></span><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'><a href="mailto:[email-masked]" rel="noreferrer"><br>
[email-masked]</a></span></u><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#212121'>Thank you and regards,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#212121'>Selina Zeiser </span></b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#212121'>| Customer Experience Support<br>
</span><span style='font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#212121'>Les Mills Middle East
</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:9.0pt;font-family:"Calibri Light",sans-serif'>| [email-masked]</span></a></span><span style='font-size:9.0pt;font-family:"Calibri Light",sans-serif'>
</span><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#212121'>|</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://www.linkedin.com/in/selina-zeiser-947bb0180/" rel="noreferrer"><span style='font-size:9.0pt;font-family:"Calibri Light",sans-serif'>LinkedIn</span></a></span><span style='font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#212121'>
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<span style='font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#212121'>Mob +971 52 6072392</span><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#212121'>|</span><span style='font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#212121'>DL
 +971 4 580 8466 </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="http://www.lesmills.com/ae/" rel="noreferrer"><span style='font-size:9.0pt;font-family:"Calibri Light",sans-serif'>www.lesmills.com/ae/</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://www.lesmills.com/united/" rel="noreferrer"><span style="color:#0563C1;border:solid windowtext 1.0pt;padding:0in;text-decoration:none"><img width="624" height="156" style="width:6.5in;height:1.625in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzM0MzU0NDcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.GZI39WnNDJtez7i4WE89uRNwnHHK6CsG7GPCStCz5lE" alt="Image removed by sender."></span></a></span></div>
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