Subject: Tech Support Candidate - Akash Deep Singh
From: Akash Deep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Sep 2020 02:41:28 -0400

| | Tech Support Test

Name | Akash Deep Singh
E-mail | [email-masked]
Phone Number | (201001) 8766325669
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Milestone Info. Tech. | Technical Analyst | 20/06/19 | AUD 4000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will make sure the internet connection works.
I will check if the website is down for everybody or jus me.
Try restart my device and open the website again.
If still I will get the error,I will view the error.
Choose the posts and click "FIX".
Go to the meta tab
Fill the meta description.
Click "update" once I am done.
Select one of the error and click fix.

What according to you is difference between Bluetooth and Wifi?

Bluetooth allows short range data transfer between the devices.
Wi-fi on the other hand ,allows devices to connect to the internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is to provide calm, polite and efficient service to the customers.
While Great customer service is to go beyond the exception and finishing ahead of schedule.Apart form this providing customer goods and products at a reasonable price.

What according to you makes you a good candidate for customer service or technical support job? | My ability to deal with customer in a calm, friendly and polite way.With the addition of good communication skills.The exposure I had in Australia while doing my previous job, makes me good candidate for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |