Subject: Ticket re-opened - [#3893] Virtual Problems
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 08 Sep 2020 15:16:26 +0000

Hi Pritish Nandi,  Ticket “#3893 – Virtual Problems” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3893 to view the ticket.  Ticket comment   
 Thanks – Is that just for Robin Park or standish also? 

  

  

  

 

 

  
 From: Les Mills International <[email-masked]>
 
Sent: 08 September 2020 16:13 
To: Just, Paul <[email-masked]> 
Cc: [email-masked]; Bibby, Darren <[email-masked]>; Rigby, Chris <[email-masked]>; [email-masked]; Just, Paul <[email-masked]> 
Subject: Re: Virtual Problems

 

 

 
 
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 Hi Paul, 

 

   

 
 Thank you for your email.  

 

   

 
 In addition, please update your app as you are using a very old version. To do this, please follow the link below: 

 
 
 ​ 

 
 
 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084198-how-do-i-upgrade-to-the-latest-version- 

 

   

 
 Best regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3893 

 

 
On Wed, 9 Sep at 2:34 AM
, Darren Bibby <[email-masked]> wrote:

 

 
 Hi 

 

 

 
 
Yes problems resolved now at Robin Park, deleted some programmes and re downloaded Sprint etc

 

 

 

 
Thanks for your help

 

   

 

Kind regards

 

   

 

 

 
 
Darren Bibby

 

 
Inspiring healthy lifestyles

 

 
Assistant Manager

 

 

 

 
 
[email-masked]

 

 
 
01942 828550

 

 
www.inspiringhealthylifestyles.org

 

 

 

 
Inspiring healthy lifestyles

 

 
Robin Park Indoor Sports Centre,

 

 
Loire Drive, Wigan, WN5 0UL

 

   

 

Follow us on Twitter:
www.twitter.com/

 

 
Find us on Facebook:
www.facebook.com/

 

   

 

 

 

 

 

 
From: Just, Paul <[email-masked]>
 
Sent: 08 September 2020 09:27 
To: Les Mills International <[email-masked]> 
Cc: [email-masked]; Bibby, Darren <[email-masked]>; Rigby, Chris <[email-masked]>;
[email-masked] 
Subject: RE: Virtual Problems

 

 

 

 
Thank you for the email.

 

   

 

The problem has been resolved at Standish, just need to check with Robin Park.

 

   

 

 

 

 

 

From: Les Mills International <[email-masked]>
 
Sent: 06 September 2020 20:08 
To: Just, Paul <[email-masked]> 
Cc: [email-masked]; Bibby, Darren <[email-masked]>; Rigby, Chris <[email-masked]>;
[email-masked] 
Subject: Re: Virtual Problems

 

 

   

 

 

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 Hi Paul, 

 

 
 ​ 

 

 
 This is a quick follow up email. 

 

 

 

 
 
 By checking our backend data, we see that SPRINT 19, RPM 86 (30 minutes), SPRINT United Mix for ROBIN PARK SPORTS CENTER (Cycling studio) and BODYBALANCE 88 (45 minutes),
 BODYBALANCE 88 Express Flexibility for STANDISH LEISURE CENTER (Studio1) have not re-downloaded yet. Please follow the instructions in the previous email to re-download the above releases. 

 

 
 ​ 

 

 
 Please let us know how it goes. We will keep this ticket open for another 48 hours if you have any further questions. 

 

 
 ​ 

 

 
 Kind regards, 
Olesia 
Customer Services 
Les Mills Virtual App  

 

 
  
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3893 

 

 
 
 On Thu, 3 Sep at 5:17 AM
, Darren Bibby <[email-masked]> wrote:

 

 

I am currently out of the office until Thursday 3rd September    , please contact another member of the Management team on 01942 828550. Regards Darren
 Bibby Assistant Manager Robin Park Arena & Sports and Tennis Centre

 

 

 
 
>>Corporate Disclaimer<<

 

 

 Wigan Leisure & Culture Trust trading as Inspiring healthy lifestyles 

 

 
 Registered office: Robin Park Headquarters, The Indoor Sports Centre, Loire Drive, Robin Park, Wigan, WN5 0UL. 

 

 
 Registered in England and Wales, Registration Number:- 04624607 Registered Charity Number:- 1105278 A company limited by guarantee. 

 

 
 For more information please visit

www.inspiringhealthylifestyles.org  

 

 
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