Subject: Ticket re-opened - [#3879] Gymnasion Joure: Sound & screen not in sync
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 08 Sep 2020 14:43:20 +0000

Hi Pritish Nandi,  Ticket “#3879 – Gymnasion Joure: Sound & screen not in sync” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3879 to view the ticket.  Ticket comment   
 Hi Olysia, 

  

 In this email I’ve added the mailadres of Marjo. She is the contact of gymnasion. 

 Could you try to help her with the error? 

  

  

 Thanks in advance, 

  

 Kr, Jeanine 

  

 

 

 

 

 

 
  
 Van: Les Mills International <[email-masked]>
 
Verzonden: maandag 7 september 2020 11:21 
Aan: Kirsten Vesters <[email-masked]> 
CC: Tom Botermans <[email-masked]>; Jeanine Schulenklopper <[email-masked]> 
Onderwerp: Re: Gymnasion Joure: Sound & screen not in sync 

 

 

 

 Hi Jeanine, 

 

 
 ​ 

 

 
 This is a follow up email. 

 

 
 ​ 

 

 
 Were you able to contact Gymnasion Joure Club again and request information about their AV setup? 

 

 

 

 
 
 Many thanks, 

 

 
  
Olesia 
Customer Services 
Les Mills Virtual App 

 

 
  
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3879 

 

 
 
 On Fri, 4 Sep at 3:45 AM
, Les Mills International <[email-masked]> wrote:

 

 
 
 Hi Kirsten, 

 

 
 ​ 

 

 
 Thank you for your response. 

 

 
 ​ 

 

 
 We will be waiting on your updates. Also, could you please ask the Club to provide a schematic of how their Virtual system is setup, including  the equipment make and models,
 particularly the EDID emulator. Because we need to know how all the equipment is connected. The below is an example of an audio visual schematic that shows the components and how they're connected in order to run Virtual content.

 

 

 

 

 
 ​ 

 

 
 Kind regards, 

 

 
 
Olesia 
Customer Services 
Les Mills Virtual App 

 

 

 

 
 
3879:859387