Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 08 Sep 2020 13:12:49 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div class="ydpa408233yahoo-style-wrap" style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif; font-size: 13px">
<div></div>
        <div dir="ltr">Hi Olesia,</div>
<div dir="ltr"><br></div>
<div dir="ltr">Please see video attached.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Thank you,</div>
<div dir="ltr"><br></div>
<div dir="ltr">Răzvan</div>
<div dir="ltr"><br></div>
<div dir="ltr"><br></div>
<div><br></div>
        
        </div>
<div id="ydpd35b02cdyahoo_quoted_0319750028" class="ydpd35b02cdyahoo_quoted">
            <div style="font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:13px;color:#26282a">
                
                <div>
                    </div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tuesday, September 8, 2020, 01:34:54 PM GMT+3, Les Mills International &lt;[email-masked]&gt; wrote:
                
                </div>
<div><br></div>
                <div><br></div>
                <div><div id="ydpd35b02cdyiv0835568546"><div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px">
	<div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px">
<div dir="ltr">Hi Răzvan,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Thank you for reaching out to support. We are sorry to hear about your issue with classes.</div>
<div><br></div>
<div dir="ltr">Could you please provide us with a short video about the issue. This will help us in our further investigation.<br>
</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Kind regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3907" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3907</a>
</div>
<div class="ydpd35b02cdyiv0835568546freshdesk_quote">
                          <blockquote class="ydpd35b02cdyiv0835568546freshdesk_quote">
                            On
                            Tue, 8 Sep at 10:50 PM
                            <span class="ydpd35b02cdyiv0835568546separator">,  Răzvan Ilieș &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px">
<h2>Submitted data</h2>
    <div>
        The following data was submitted.
    </div>
    <div class="ydpd35b02cdyiv0835568546data-container">
        <table class="ydpd35b02cdyiv0835568546table">
<thead>
                <tr>
<th>Field name</th>
                    <th>Submitted data</th>
</tr>
            </thead>
            <tbody>
<tr>
<th>Email address</th>
                            <td dir="ltr">[email-masked]</td>
</tr>
                        <tr>
<th>your name</th>
                            <td>Razvan Ilies</td>
</tr>
                            <tr>
<th>country</th>
                                <td>Romania</td>
</tr>
                        <tr>
<th>Text box</th>
                            <td>Malfunction</td>
</tr>
                        <tr>
<th>Question</th>
                            <td>I need technical support</td>
</tr>
                        <tr>
<th>Customer</th>
                            <td>Yes</td>
</tr>
                        <tr>
<th>Username</th>
                            <td>[email-masked]</td>
</tr>
                        <tr>
<th>Phone</th>
                            <td>0040721546993</td>
</tr>
                        <tr>
<th>Comments</th>
                            <td>Hello,

I started having a problem with Grit Athletic 32. When I want to run the class, it only shows a few seconds of Grit Athletic 32 and then it runs Grit Strength 32. I also have the same problem with Grit Athletic 30. 

Please let me know how can we fix this.

Thank you in advance!</td>
</tr>
                        <tr>
<th>utm_source</th>
                            <td><br></td>
</tr>
                        <tr>
<th>utm_campaign</th>
                            <td><br></td>
</tr>
                        <tr>
<th>utm_medium</th>
                            <td><br></td>
</tr>
                        <tr>
<th>utm_code</th>
                            <td><br></td>
</tr>
                        <tr>
<th>Last_Name</th>
                            <td><br></td>
</tr>
</tbody>
</table>
    </div>

<img src="https://u6876362.ct.sendgrid.net/wf/open?upn=r3XecG9Oeir8G6iSrKDq5JRPkH0CFsrEeuRlqoo76keFr743w5lz-2FzxUzmsWhHIYFSRRmKIrwZpfZYKS6ZKvvqF2gSPEDV4QjlhhGRMwhIJnmCtYnsT1vd0XkO4iySVWx53MyONQygsInPL1oJ-2By-2BwVnfVKHxqy-2BIHMkUrh1P7-2B18OiqAcPMsDKrZyC-2BHm9AvOzF1OOaDQSGl0j0p3iZQZ4jWRLsTpGbsx6ZuSEFQXS2YUAN6DL6QkYdMFDOhilb" alt="" style="min-height:1px !important;width:1px !important;border-width:0 !important;margin-top:0 !important;margin-bottom:0 !important;margin-right:0 !important;margin-left:0 !important;padding-top:0 !important;padding-bottom:0 !important;padding-right:0 !important;padding-left:0 !important" width="1" height="1" class="">
</div>
                          </span>
</blockquote>
                        </div>
</div>

	

</div></div></div>
            
        </blockquote></div>

Attachments :
1. <a href='http://lesmillsvirtualapp.freshdesk.com/helpdesk/attachments/36073344889'>video-1599570050.mp4</a>
  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3907