Subject: Ticket re-opened - [#3905] FW: World Gym Burleigh - Scheduling Issues
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 07 Sep 2020 22:28:54 +0000

Hi Pritish Nandi,  Ticket “#3905 – FW: World Gym Burleigh - Scheduling Issues” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3905 to view the ticket.  Ticket comment   
 Hi Kathryn, 

  

 Joely mentioned that she has some questions around issues in booking a class after a booking cancellation is made etc..

 

 
 Can you kindly contact her and discuss her scheduling questions and issues? 

  

 Many thanks.. 

  

  

  

 
 Kind Regards, 

  

 Greg 

  

 
Greg Cartagena | Virtual AV Support Specialist 
Les Mills Asia Pacific | www.lesmills.com.au 

 
 
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 From: Les Mills International <[email-masked]> 
Reply-To: Les Mills International <[email-masked]> 
Date: Tuesday, 8 September 2020 at 8:13 AM 
To: Greg Cartagena <[email-masked]> 
Cc: Kathryn Tighe <[email-masked]> 
Subject: Re: FW: World Gym Burleigh - Scheduling Issues

 

 

 

 Hi Greg, 

 

   

 
 I haven't seen this before but my first guess is that they're either not using the correct link or not using Chrome as their browser.  They need to click on 'Login with Les Mills
 Asia Pacific' as below through 
this link and then enter their username which is 224274 and their password.   

 

 ​ 

 

 

 
 ​ 

 
 
 Also, please advise them that Scheduler updates can take up to 20 minutes to reach the iPad provided it is online and in sync.  For last minute changes they're better to play a
 class directly via the App in admin mode, rather than wait for Scheduler updates. 

 
 
 ​ 

 
 
 ​Thanks 

 
 
 ​ 

 
 
 Charlotte 

 

Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3905 

 

  

 

 
 
On Tue, 8 Sep at 3:43 AM
, Les Mills International <[email-masked]> wrote:

 

 
 Hi Greg, 

 
 ​ 

 
 
 Thank you for reaching out to us today. 

 
 
 ​ 

 
 
 We are checking this with our Level 2 Team. 

 

   

 
 In the meantime, please ask the customer to confirm that they are trying to log in with the correct Scheduler link: 

 

   

 
 https://uk.lesmillsvirtual.com/virtual/login 

 

   

 
 We also recommend using the Google Chrome browser for the Scheduler to work correctly. 

 
 
 ​ 

 
 
 Kind regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3905  

 

 
On Tue, 8 Sep at 3:04 AM
, Greg Cartagena <[email-masked]> wrote: 

 

   

 
 
Hi Team,

 

   

 

I received this text below and photo after hours from Joely Davie at WG Burleigh. Can you please investigate and get back to her with instructions?

 

   

 

Hi Kathryn,

 

 

 

 
Can you give Joely a call when you can?

 

 

 

 
Thank you,

 

   

 

Greg Cartagena

 

 
 
Les Mills Virtual AV Support Specialist

 

   

 

 

 
 Hey Greg I’m having issues with the scheduler ... first I tried to change a release today 10 mins before it started and it didn’t schedule it ...so
 I cancelled it but it wouldn’t let me play a different one ...15 mins later it eventually scheduled ... but now I’m trying to get in and change classes for this week and this keeps coming up and then takes me back to log in every time.. 
 
Joely Davie 

 

 

 

 

 

 

 
 
 Sent from my iPhone 

 

 

 

 

 Sent from my iPhone