Subject: New Reply Received - FW: World Gym Burleigh - Scheduling Issues
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 07 Sep 2020 22:28:54 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  FW: World Gym Burleigh - Scheduling Issues  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US">Hi Kathryn,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Joely mentioned that she has some questions around issues in booking a class after a booking cancellation is made etc..
</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Can you kindly contact her and discuss her scheduling questions and issues?</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Many thanks..</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Kind Regards,</span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg</span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal" style="background:white">
<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist</span><span style="font-size:11.5pt;color:#212121"><br>
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#212121'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white">
<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#212121'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Tel
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>+61 455 508 248
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>| Email
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal" style="background:white">
<span style="color:#212121">AV Support Operating Hours: Mondays – Fridays 9:30am – 2:30pm</span><span style='font-family:"Times New Roman",serif;color:#212121'>
</span><span style="color:#212121"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white"><b><span style="color:black;background:white"></span></b></div>
<div><b> </b></div>
<div></div>
<div class="MsoNormal" style="background:white">
<b><span style="color:black;background:white">Q3 QUARTERLY EWORKSHOPS | 4th, 5th, 6th of September | Live-streamed so you can upskill from home or the club | <a href="http://www.lesmills.com.au/quarterly-eworkshops" target="_blank" rel="noreferrer"><span style="color:purple">www.lesmills.com.au/quarterly-eworkshops</span></a></span></b><span style="color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white">
<b><span style='font-size:9.0pt;font-family:"Segoe UI";color:black;background:white'> </span></b><span style="color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="margin-bottom:12.0pt;background:white">
<b><span style='font-size:10.5pt;font-family:"Segoe UI";color:black;background:white'><img width="600" height="128" style="width:6.25in;height:1.3333in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzMyOTA3ODEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.O2ytYyjKRTb-5wnk-JoBfvPPUb9dZbGj4MyTSPcgLTY" alt="cid:e1415fa8-7af8-4e4e-ac47-aef1cc1f2519"></span></b><span style="color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white">
<b><span style="color:black;background:white">WORLD UNITED | A fully customisable global event | Re-engage &amp; attract members | Turbocharge your relaunch | </span></b><b><u><span style="color:#6888C9;background:white"><a href="http://www.lesmills.com.au/united" target="_blank" title="http://www.lesmills.com.au/united" rel="noreferrer"><span style="color:purple">www.lesmills.com.au/united</span></a></span></u></b><span style="color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white">
<b><span style='font-size:10.0pt;font-family:"Segoe UI";color:#6888C9;background:white'><img width="600" height="128" style="width:6.25in;height:1.3333in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzMyOTA3ODIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.zxgNjjqw4gQocaPkmoK6jYPkSo0AjqBGgFosktpBD0k" alt="cid:fde8d735-28ce-480d-b678-b012bfd93f44"></span></b><span style="color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#999999;background:#FDFDFD'>The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly
 prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  </span><span style="color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="font-size:12.0pt;color:black"> </span><span style="color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="font-size:12.0pt;color:black"> </span><span style="color:black"></span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black"></span></b></div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: <span style="font-size:12.0pt;color:black">Les Mills International &lt;[email-masked]&gt;<br>
<b>Reply-To: </b>Les Mills International &lt;[email-masked]&gt;<br>
<b>Date: </b>Tuesday, 8 September 2020 at 8:13 AM<br>
<b>To: </b>Greg Cartagena &lt;[email-masked]&gt;<br>
<b>Cc: </b>Kathryn Tighe &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: FW: World Gym Burleigh - Scheduling Issues</span>
</div>
<div></div>
<div></div>

<div>
<div class="MsoNormal"></div>
<div> </div>
</div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Greg,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>I haven't seen this before but my first guess is that they're either not using the correct link or not using Chrome as their browser.  They need to click on 'Login with Les Mills
 Asia Pacific' as below through <a href="https://uk.lesmillsvirtual.com/virtual/login" rel="noreferrer">
this link</a> and then enter their username which is 224274 and their password.  </span></div>
<div>
</div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><img id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzMyOTAzMzMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.S_cjwkO00llMtSgRyiXyx5spqoqBTiWVOYaxU9-UIw4" alt="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzMyOTAzMzMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.S_cjwkO00llMtSgRyiXyx5spqoqBTiWVOYaxU9-UIw4"></span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Also, please advise them that Scheduler updates can take up to 20 minutes to reach the iPad provided it is online and in sync.  For last minute changes they're better to play a
 class directly via the App in admin mode, rather than wait for Scheduler updates.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​Thanks</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Charlotte</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3905" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3905</a></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span></div>
<div> </div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Tue, 8 Sep at 3:43 AM
<span class="separator">, Les Mills International &lt;[email-masked]&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Greg,</span></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for reaching out to us today.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>We are checking this with our Level 2 Team.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>In the meantime, please ask the customer to confirm that they are trying to log in with the correct Scheduler link:</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="https://uk.lesmillsvirtual.com/virtual/login" rel="noreferrer">https://uk.lesmillsvirtual.com/virtual/login</a></span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>We also recommend using the Google Chrome browser for the Scheduler to work correctly.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3905" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3905</a> </span></div>
<div></div>
<div></div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Tue, 8 Sep at 3:04 AM
<span class="separator">, Greg Cartagena &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Team,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>I received this text below and photo after hours from Joely Davie at WG Burleigh. Can you please investigate and get back to her with instructions?</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Kathryn,
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Can you give Joely a call when you can?
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Greg Cartagena
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Les Mills Virtual AV Support Specialist</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hey Greg I’m having issues with the scheduler ... first I tried to change a release today 10 mins before it started and it didn’t schedule it ...so
 I cancelled it but it wouldn’t let me play a different one ...15 mins later it eventually scheduled ... but now I’m trying to get in and change classes for this week and this keeps coming up and then takes me back to log in every time..<br>
<br>
Joely Davie</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><img width="640" height="480" style="width:6.6666in;height:5.0in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzMyNzA2NzIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.OrkRARStstiiLuIE8E1BQOjbrBO-UERpPL7tKw62TEk" alt="cid:7AA8FE88-C35B-47E5-8D27-7616C7452FE5"></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Sent from my iPhone</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div style="margin-bottom:12.0pt">
<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span></div>
<div> </div>
<div></div>
</div>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Sent from my iPhone</span></div>
<div></div>
<div></div>
</div>
</div>
</blockquote>
</div>
</blockquote>
</div>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
</span></div>
<div></div>
<div></div>
</div>

</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3905