Subject: New Reply Received - Projector Problem
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 07 Sep 2020 11:22:02 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Projector Problem   Ticket comment <div>
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Hi there,</div>
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I can confirm this is the correct virtual username.</div>
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Kind regards,</div>
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Paddy </div>
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<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> 06 September 2020 19:35<br>
<b>To:</b> McGuigan, Patrick &lt;[email-masked]&gt;<br>
<b>Cc:</b> Lang, Shaun &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Projector Problem
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<div dir="ltr">Hi Patrick,</div>
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<div dir="ltr">This is a follow up email regarding your issue with the projector.</div>
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<div dir="ltr">Could you please confirm you Virtual username is  <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>.</div>
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<div dir="ltr">You may check it directly via your Virtual Scheduler under 'Settings' &gt; 'Club Preferences'.<br>
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You can also find your username in the Virtual App. Please follow the steps below.<br>
1.Unlock the padlock to the top right of the App<br>
2.Navigate to SETTINGS<br>
3. The username is to the left under 'Account'</div>
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<div dir="ltr">We look forward to hearing from you.<br>
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<div dir="ltr">Kind regards,<br>
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<div dir="ltr">Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F3897&amp;data=01%7C01%7Cpatrick.mcguigan%40kcl.ac.uk%7Ce9d1f30222e54c24ebf308d85293a33a%7C8370cf1416f34c16b83c724071654356%7C0&amp;sdata=eQ5%2Bvg6MJpUeXgx7ImgEfCVdLYpy42fBQDn%2FQbh80VE%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3897</a>
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<blockquote class="x_freshdesk_quote">On Fri, 4 Sep at 12:43 AM <span class="x_separator">
, Les Mills International &lt;[email-masked]&gt; wrote:
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<div dir="ltr">Hi  Patrick,</div>
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<div dir="ltr">Thank you for contacting support today. We are sorry about your problem with the projector.<br>
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Please confirm your virtual username is [email-masked] and we will verify your account details on our system.<br>
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We recommend that you contact your AV provider (the person who set up the system for Les Mills Virtual) for this matter. You can also CC him in this email thread so that we can guide him if he needs our assistance.<br>
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<div dir="ltr">Many thanks,<br>
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Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F3897&amp;data=01%7C01%7Cpatrick.mcguigan%40kcl.ac.uk%7Ce9d1f30222e54c24ebf308d85293a33a%7C8370cf1416f34c16b83c724071654356%7C0&amp;sdata=eQ5%2Bvg6MJpUeXgx7ImgEfCVdLYpy42fBQDn%2FQbh80VE%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3897</a> </div>
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<blockquote class="x_freshdesk_quote">On Fri, 4 Sep at 12:13 AM <span class="x_separator">
, McGuigan, Patrick &lt;[email-masked]&gt; wrote:
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Hi there,</div>
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I am based at the Kings Sport gym in Bush House. We are having problems with our projector in our studio specifically relating to the Les Mills app. It counts down from 20 to start but then shuts off including the projector. </div>
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Could you please send someone out to fix this please?</div>
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Looking forward to hearing from you. </div>
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Kind regards,</div>
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Paddy </div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3897