Subject: Ticket re-opened - [#3897] Projector Problem
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 07 Sep 2020 11:22:02 +0000

Hi Pritish Nandi,  Ticket “#3897 – Projector Problem ” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3897 to view the ticket.  Ticket comment   
 
Hi there, 

 
 
I can confirm this is the correct virtual username. 

 
 
Kind regards, 

 
 
Paddy  

 

 

 

 

 

 

 

 

 

 

 

  
 From: Les Mills International <[email-masked]> 
Sent: 06 September 2020 19:35 
To: McGuigan, Patrick <[email-masked]> 
Cc: Lang, Shaun <[email-masked]> 
Subject: Re: Projector Problem

 

 Hi Patrick, 
 ​ 
 This is a follow up email regarding your issue with the projector. 

 
 Could you please confirm you Virtual username is  [email-masked]. 

 
 You may check it directly via your Virtual Scheduler under 'Settings' > 'Club Preferences'. 
 
You can also find your username in the Virtual App. Please follow the steps below. 
1.Unlock the padlock to the top right of the App 
2.Navigate to SETTINGS 
3. The username is to the left under 'Account' 
 ​ 
 We look forward to hearing from you. 

 Kind regards, 
 
 Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3897

 On Fri, 4 Sep at 12:43 AM 
, Les Mills International <[email-masked]> wrote:
 
 Hi  Patrick, 
 ​ 
 
 Thank you for contacting support today. We are sorry about your problem with the projector. 
 
Please confirm your virtual username is [email-masked] and we will verify your account details on our system. 
 
We recommend that you contact your AV provider (the person who set up the system for Les Mills Virtual) for this matter. You can also CC him in this email thread so that we can guide him if he needs our assistance. 
 
 ​ 
 
 Many thanks, 
 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3897  
 
 On Fri, 4 Sep at 12:13 AM 
, McGuigan, Patrick <[email-masked]> wrote:

Hi there, 

 
 
I am based at the Kings Sport gym in Bush House. We are having problems with our projector in our studio specifically relating to the Les Mills app. It counts down from 20 to start but then shuts off including the projector.  

 
 
Could you please send someone out to fix this please? 

 
 
Looking forward to hearing from you.  

 
 
Kind regards, 

 
 
Paddy