Subject: Ticket re-opened - [#3899] FW: Welcome to Les Mills Virtual
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 07 Sep 2020 08:04:13 +0000

Hi Pritish Nandi,  Ticket “#3899 – FW: Welcome to Les Mills Virtual” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3899 to view the ticket.  Ticket comment   
 Hi, 

  

 All confirmed and able to access our account successfully. 

  

 Thanks for your help with this. 

 Best 

 Adrian 

  

 

 
  
 From: Les Mills International <[email-masked]>
 
Sent: 04 September 2020 14:22 
To: Adrian Walters <[email-masked]> 
Cc: Hamit Buhara <[email-masked]>; [email-masked] 
Subject: Re: FW: Welcome to Les Mills Virtual

 

   

 
 
 Hi Adrian, 

 
 
 ​ 

 
 
 This is a quick follow up email. 

 
 
 ​ 

 
 
 I see that the registered email address for your Virtual account has been changed to: [email-masked] . Please confirm
 that you were able to reset your password and login to your account successfully. 

 

   

 
 Many thanks, 
 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3899 

 

 
On Sat, 5 Sep at 1:08 AM
, Les Mills International <[email-masked]> wrote:

 

 
 Hi Adrian, 

 
 
 ​ 

 
 
 Thank you for your quick reply. 

 

   

 
 Yes, we can change registered email address for your account. 

 

   

 
 @Hi Adam, 

 

   

 
 Please assist in here. Kindly change registered email address to
[email-masked] in Sales Force for YMCA CENTRAL YMCA CLUB, Virtual username:
[email-masked].  

 

   

 
 We are looking forward to hearing from you. 

 
 
 ​ 

 
 
 Best regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3899  

 

 
On Sat, 5 Sep at 12:56 AM
, Adrian Walters <[email-masked]> wrote:

 

 
 Many thanks Support. 

 

 

 
 
Daniel Lynn no longer works for the company, could you please change the registered address to
[email-masked]

 

   

 

Thanks in advance

 

 
Adrian

 

   

 

 

From: Les Mills International <[email-masked]>
 
Sent: 04 September 2020 12:52 
To: Adrian Walters <[email-masked]> 
Cc: Hamit Buhara <[email-masked]>; Daniel Lynn <[email-masked]>; John Blackburn <[email-masked]>;
[email-masked] 
Subject: Re: FW: Welcome to Les Mills Virtual

 

 

 

 

 Hi Adrian, 

 

 
 ​ 

 

 
 Thank you for reaching out to us today. 

 

 
 ​ 

 

 
 The temporary password you are trying to log in with is provided to New Users to activate their New Account. After that, to log into your Les Mills Virtual account, you need
 to use the username: [email-masked] and password you created. If you've forgotten your password, please follow these steps to reset it: 

 

 

 

 

 Please click here to access the Virtual Scheduler login page and click 'Reset Password', as below. 

 

 

 

 

 

 

 

 

 

 

 

 You will then be taken to the page below to enter your username:
[email-masked]. 

 

 
 Click 'confirm' 

 

 
 An email will be sent to your registered email address:
[email-masked] with instructions on how to reset your password. 

 

 

 

 

   

 

 

 

 

IMPORTANT: once your new Scheduler password has been created please update the password on your Virtual iPads to maintain synchronization with
 the Scheduler timetable.

 

 

   

 

 
 
 Please let us know how it goes.

 

 

 

 

 Many thanks, 
 
Olesia 
Customer Services 
Les Mills Virtual App 

 

 
  
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3899  

 

 
 
 On Fri, 4 Sep at 11:37 PM
, Adrian Walters <[email-masked]> wrote:

 

 

 

 

   

 

 

 
From: Adrian Walters
 
Sent: 04 September 2020 11:36 
To: mailto:[email-masked] 
Cc: Hamit Buhara <[email-masked]> 
Subject: FW: Welcome to Les Mills Virtual 

 

 

 

 

 

Dear support team,

 

 

   

 

 
 
Would be able to help resolve the below login problems.

 

 

   

 

 
 
Any help appreciated.

 

 

 
Best

 

 

 
Adrian

 

 

   

 

 

 
From: Adam Butler <[email-masked]>
 
Sent: 04 September 2020 10:08 
To: Adrian Walters <[email-masked]> 
Cc: Hamit Buhara <[email-masked]> 
Subject: Re: Welcome to Les Mills Virtual 

 

 

 

 

 

 
 
 Hi Adrian,  

 

 

   

 

 

 No problem at all.  

 

 

   

 

 

 The quickest way to resolve this would be to email
[email-masked] or call direct on 02080892105.  

 

 

   

 

 

 Best regards  

 

 

   

 

 

 Adam  

 

 

   

 

 

 

 

   

 

 

 

 

 

 
Adam Butler​

 

 

 

  |  

 

 

 Customer Experience Manager 

 

 

 

 

 

 Les Mills UK 

 

 

  |  

 

 

 [email-masked] 

 

 

 

 

 tel +44 7990 076252 

 

 

  |  

 

 

 www.lesmills.com/uk 

 

 

 

 

 

 

  

 

 

 

 

 

  

 

 

  

 

 

  

 

 

  

 

 

  

 

 

  

 

 

 

 

 

 

 
 
From: Adrian Walters <[email-masked]> 
Sent: Friday, September 4, 2020 8:58:33 AM 
To: Adam Butler <[email-masked]> 
Cc: Hamit Buhara <[email-masked]> 
Subject: FW: Welcome to Les Mills Virtual

 

 

 

 

 

 

 
Hi Adam,

 

 

 

 

 

 
 
I hope all’s good with you.

 

 

 

 

 

 
 
We’re just trying to schedule in virtual sessions and the log in details below keeps prompting incorrect email or password.

 

 

 

 

 

 
 
Could you help us out please.

 

 

 

 

 

 
 
Many thanks

 

 

 
Adrian

 

 

 

 

 

 

 
From: John
 Blackburn <[email-masked]>
 
Sent: 01 September 2020 12:57 
To: Adrian Walters <[email-masked]> 
Subject: FW: Welcome to Les Mills Virtual 

 

 

 

 

 

 

 

 

 

 

 

 

 
From: Daniel
 Lynn <[email-masked]>
 
Sent: 29 November 2019 10:34 
To: John Blackburn <[email-masked]> 
Subject: FW: Welcome to Les Mills Virtual 

 

 

 

 

 

 

 

 

 

 

 

 

 
From:
[email-masked]
 <[email-masked]>
On Behalf Of Les Mills 
Sent: 29 November 2019 09:52 
To: Daniel Lynn <[email-masked]> 
Subject: Welcome to Les Mills Virtual 

 

 

 

 

 

 

 

 The world's best Virtual fitness programs.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 
Kia ora Daniel,

 

 
 Welcome to LES MILLS Virtual. You have taken the next step to get the World’s best Virtual programs to your members. This email will guide you through some basic steps to complete
 the setup of your LES MILLS Virtual scheduler, the LES MILLS Virtual App and content download. 
 
We’ve completed the process at our end and your account has been set up to run LES MILLS Virtual on
1 devices. Now it’s your turn; let’s get this thing going.

 

 

 

 
 
STEP ONE

 

 
 Sign in & set up your LES MILLS Virtual Scheduler and create your studio timetables. Please click the link below and use your LES MILLS Virtual Username and Password
 to get started: 

 

 
 Sign in here. 

 

 
 
Username:
[email-masked] 
Password: Tp0#E2yJgZcQ

 

 

   

 

STEP TWO

 

 
 Once you have completed set up of your LES MILLS Virtual scheduler account, it’s time to activate your iPad and download the content. There are two options for
 this step: 

 

 
 1. Get your AV partner to prepare the iPad by loading all video content onto the device before installation. You do not need to share your login username or password,
 all you need to provide them is your Content Download Access Code here: 

 

 
 ACCESS CODE: e2b486ee-5700-e205-0703-35d3f457827e 

 

 
 
Follow the
Content
 Download instructions on our Virtual Support page.

 

 

 2. Prefer to do it yourself? Grab your Apple iPad Pro and download the LES MILLS Virtual App from the Apple App Store, set up and begin the content download process. 

 

 

 

 

 
Help and Support

 

 

 
Need some support? Why don't you visit our
Virtual FAQs page?
 For any other queries, reach out to a member of our Virtual
 Helpdesk Team and someone will be in contact in a flash.

 

 

 We want you and your members to have the best experience with LES MILLS Virtual. Speak to your Les Mills representative on how to optimise your studio timetable
 and maximise what Virtual can do for you. Best practice guides, advice, tips and tricks. 

 

 
 
We love feedback, if you have anything on your mind,
let us know here.

 

 

  
The Les Mills team

 

 

 

 

 This email address is not monitored. Please don't reply to this email if you have any issues contact your Les Mills team. 

 

 

 

 

 

 

  

 

 

 

 

 

 
We respect your right to privacy.
View our policy.

 

 

 Les Mills International Ltd 2016. All Rights Reserved. 
22 Centre St, Freemans Bay, Auckland, New Zealand.  
Ph: (64) 9 366 9900 

 

 

 

 

 

 

 

 

 

 

 
 
Daniel Lynn 
Club Director 
 
+44 20 3994 9618 

Switchboard +44 845 688 6061 (3p per min plus network charges)  |
  www.ymca.co.uk
 |  112 Great Russell Street,
 London. WC1B 3NQ

 

 

 

 

 

 
 
Adrian Walters 
Studio Manager 
 
+44 20 3994 9611 

Switchboard +44 203 994 9544  |
  www.ymca.co.uk
 |  112 Great Russell Street,
 London WC1B 3NQ

 

 

 

 

 

 

 

 

 

 

 

 

 
 
Central YMCA, YMCA Club and YMCA Awards are trading names of the Central Young Men's Christian Association, with registered offices:
 112 Great Russell Street, London.  WC1B 3NQ.  ISO9001 accredited.  Registered Charity No. 213121.  Company limited by guarantee.  Registered in England No. 119249.  
YMCAfit is a trading name of London Central Young Men's Christian Association Ltd, with registered offices: 111 Great Russell Street, London. WC1B 3NP. ISO9001 accredited. Registered Charity No. 1001043.
 Company Registered in England No. 2551972. 
YMCA Training Ltd is a Limited Company registered in England and Wales, No. 4379109. Reg. Office 5-7 Regent Terrace, Doncaster. DN1 2EE. Charity No. 1091612. 
 
YMCA® is a registered trade mark in Great Britain and Northern Ireland.

 

 

 
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 are addressed. If you have received this mail in error please notify the sender and delete this email and any attachments.

 

 

 

 

 

 

 

3899:859387

 

 

 

 

 
3899:859387