Subject: Assigned to Group - FW: Welcome to Les Mills Virtual
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked]
Date: Fri, 04 Sep 2020 11:21:32 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  FW: Welcome to Les Mills Virtual 

From: Adrian Walters
Sent: 04 September 2020 11:36
To: mailto:[email-masked]
Cc: Hamit Buhara <[email-masked]>
Subject: FW: Welcome to Les Mills Virtual

Dear support team,

Would be able to help resolve the below login problems.

Any help appreciated.
Best
Adrian

From: Adam Butler <[email-masked]<mailto:[email-masked]>>
Sent: 04 September 2020 10:08
To: Adrian Walters <[email-masked]<mailto:[email-masked]>>
Cc: Hamit Buhara <[email-masked]<mailto:[email-masked]>>
Subject: Re: Welcome to Les Mills Virtual

Hi Adrian,

No problem at all.

The quickest way to resolve this would be to email [email-masked]<mailto:[email-masked]> or call direct on 02080892105.

Best regards

Adam

Adam Butler​
 |
Customer Experience Manager
Les Mills UK
 |
[email-masked]<mailto:[email-masked]>
tel +44 7990 076252<tel:+44%207990%20076252>
 |
www.lesmills.com/uk<http://www.lesmills.com/uk>
<http://www.lesmills.com/united>
<http://www.lesmills.com/>
<https://www.facebook.com/LesMillsUK>
<https://www.instagram.com/lesmillsuk>
<https://www.linkedin.com/company/les-mills-uk-lmuk->
<https://www.youtube.com/user/lesmillsgroupfitness>
<https://twitter.com/lesmills>
________________________________
From: Adrian Walters <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 4, 2020 8:58:33 AM
To: Adam Butler <[email-masked]<mailto:[email-masked]>>
Cc: Hamit Buhara <[email-masked]<mailto:[email-masked]>>
Subject: FW: Welcome to Les Mills Virtual

Hi Adam,

I hope all’s good with you.

We’re just trying to schedule in virtual sessions and the log in details below keeps prompting incorrect email or password.

Could you help us out please.

Many thanks

Adrian

From: John Blackburn <[email-masked]<mailto:[email-masked]>>
Sent: 01 September 2020 12:57
To: Adrian Walters <[email-masked]<mailto:[email-masked]>>
Subject: FW: Welcome to Les Mills Virtual

From: Daniel Lynn <[email-masked]<mailto:[email-masked]>>
Sent: 29 November 2019 10:34
To: John Blackburn <[email-masked]<mailto:[email-masked]>>
Subject: FW: Welcome to Les Mills Virtual

From: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>> On Behalf Of Les Mills
Sent: 29 November 2019 09:52
To: Daniel Lynn <[email-masked]<mailto:[email-masked]>>
Subject: Welcome to Les Mills Virtual

The world's best Virtual fitness programs.

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[Image removed by sender.]<https://twitter.com/LesMills>[Image removed by sender.]<https://www.facebook.com/LesMills>[Image removed by sender.]<http://instagram.com/lesmillstribe>[Image removed by sender.]<https://www.youtube.com/user/lesmillsgroupfitness>

[Image removed by sender. Les Mills Virtual]

Kia ora Daniel,

Welcome to LES MILLS Virtual. You have taken the next step to get the World’s best Virtual programs to your members. This email will guide you through some basic steps to complete the setup of your LES MILLS Virtual scheduler, the LES MILLS Virtual App and content download.

We’ve completed the process at our end and your account has been set up to run LES MILLS Virtual on 1 devices. Now it’s your turn; let’s get this thing going.

STEP ONE

Sign in & set up your LES MILLS Virtual Scheduler and create your studio timetables. Please click the link below and use your LES MILLS Virtual Username and Password to get started:

Sign in here.<https://uk.lesmillsvirtual.com/virtual/signup>

Username: [email-masked]<mailto:[email-masked]>
Password: Tp0#E2yJgZcQ

STEP TWO

Once you have completed set up of your LES MILLS Virtual scheduler account, it’s time to activate your iPad and download the content. There are two options for this step:

1. Get your AV partner to prepare the iPad by loading all video content onto the device before installation. You do not need to share your login username or password, all you need to provide them is your Content Download Access Code here:

ACCESS CODE: e2b486ee-5700-e205-0703-35d3f457827e

Follow the Content Download instructions<https://www.lesmills.com/clubs-and-facilities/resources-support/virtual-support/quick-start-guide/> on our Virtual Support page.

2. Prefer to do it yourself? Grab your Apple iPad Pro and download the LES MILLS Virtual App from the Apple App Store, set up and begin the content download process.

Help and Support

Need some support? Why don't you visit our Virtual FAQs page?<https://www.lesmills.com/clubs-and-facilities/faqs/#virtual> For any other queries, reach out to a member of our Virtual Helpdesk Team<https://www.lesmills.com/virtual/virtual-support/#supportform/> and someone will be in contact in a flash.

We want you and your members to have the best experience with LES MILLS Virtual. Speak to your Les Mills representative on how to optimise your studio timetable and maximise what Virtual can do for you. Best practice guides, advice, tips and tricks.

We love feedback, if you have anything on your mind, let us know here.<https://www.lesmills.com/clubs-and-facilities/virtual-contact-us/>

The Les Mills team

This email address is not monitored. Please don't reply to this email if you have any issues contact your Les Mills team.

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We respect your right to privacy. View our policy<http://www.lesmills.com/privacy-policy/>.

Les Mills International Ltd 2016. All Rights Reserved.
22 Centre St, Freemans Bay, Auckland, New Zealand.
Ph: (64) 9 366 9900

Daniel Lynn
Club Director

+44 20 3994 9618

Switchboard +44 845 688 6061 (3p per min plus network charges)  |  www.ymca.co.uk<http://www.ymca.co.uk>  |  112 Great Russell Street, London. WC1B 3NQ

Adrian Walters
Studio Manager

+44 20 3994 9611

Switchboard +44 203 994 9544  |  www.ymca.co.uk<http://www.ymca.co.uk>  |  112 Great Russell Street, London WC1B 3NQ

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Central YMCA, YMCA Club and YMCA Awards are trading names of the Central Young Men's Christian Association, with registered offices: 112 Great Russell Street, London.  WC1B 3NQ.  ISO9001 accredited.  Registered Charity No. 213121.  Company limited by guarantee.  Registered in England No. 119249.
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YMCA® is a registered trade mark in Great Britain and Northern Ireland.

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this mail in error please notify the sender and delete this email and any attachments.

 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3899