Subject: Tech Support Candidate - Chander Shekhar
From: Chander Shekhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Sep 2020 04:32:30 -0400

| | Tech Support Test

Name | Chander Shekhar
E-mail | [email-masked]
Phone Number | (+91) 9873852204
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lodhi Clony

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Wipro Technology | Project Engineer | |
Previous Employer 2 | IT By Design | System Administrator | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The Following steps can be taken -
1) Removed Cookies from the system.
2) Cleared browsing data
3) Reset the Browser.
4) ipconfig /flushdns on command prompt.
5) Restarted the system.

What according to you is difference between Bluetooth and Wifi? | Bluetooth allows for short-range data transfer between devices like mobile phone and bluetooth headset connectivity while wifi is used to connect the devices in network.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service define when customer is satisfied with your services while great customer service is not keeping satisfied while keeping loyal to your services.

What according to you makes you a good candidate for customer service or technical support job?

1) Active listening
2) Politeness
3) Empathy
4) Acknowledgement

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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