Subject: Tech Support Candidate - Prem Sagar
From: Prem Sagar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Sep 2020 04:15:44 -0400

| | Tech Support Test

Name | Prem Sagar
E-mail | [email-masked]
Phone Number | (+91) 8349378079
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | BRanchi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Hewlett Packard | Senior Technical Engineer | | 25000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Going through below steps one by one if not resolving.
First I will check my Internet connection stability wether from wifi or Lan cable.
Second I will open different website to check network stability or any other websites are opening or not.
Third I will check on a different browser also check in different unit wether website is slow or issue.
Forth to clear all cache and cookies.
Fifth DNS dump and go for restart unit.

What according to you is difference between Bluetooth and Wifi?

Bluetooth allows for short-range data transfer between devices.
It is commonly employed in mobile devices, headset, small range data sharing connectivity.
Wi-Fi, on the other hand, allows devices to connect to the Internet.
It is used for high speed data transfer, connectivity, sharing as well as for security.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service Is Something Not Beyond Customers Imaginations. Customer Gets His Kind Of Service Which Is Expected From An Organisation, But Customer Had Something More In His / Her Mind In Terms Of Getting Service.
While Great Customer Service Is Something Going Beyond Customers Imaginations. Going An Extra Mile And Getting That “ Wow “ Factor Inside The Customer. It's An Act which Makes An customer Amaze.

What according to you makes you a good candidate for customer service or technical support job?

I am passionate about resolving customer issue and get a lot of satisfaction and pleasure out of it. Tendency to behave in an uncompromising and consistently honest, moral, and ethical manner.
Technical Support Engineer are the first contact person for customers with the brand. They need us, we are solving problems and making lives less stressful.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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