Subject: Tech Support Candidate - Maneesh Kumar
From: Maneesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Sep 2020 03:01:42 -0400

| | Tech Support Test

Name | Maneesh Kumar
E-mail | [email-masked]
Phone Number | (+91) 9999115527
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chhatarpur, New delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Infotech | Excecutive Engineer | working | 22000 approx
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First, I will check the internet connection is working or not.
2. If the internet is working then I will ping to the website if a reply is coming. it means the internet is working properly.
3. After we will check the block sites, we have to check this site is unblocked or not.
4. we can check with another browser as well.

After this steps we can identify the issue, where  the issue is occuring.

What according to you is difference between Bluetooth and Wifi?

Wifi is basically used for connecting through the internet and browsing on the internet

and

Bluetooth is used for connecting the headsets, smartwatches &, etc. it is used for short-range data transfer.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service Is Something Not Beyond Customers Imaginations. Customer Gets His Kind Of Service Which Is Expected From An Organisation, But Customer Had Something More In His / Her Mind In Terms Of Getting Service.

&

While Great Customer Service Is Something Going Beyond Customers Imaginations. Going An Extra Mile And Getting That “ Wow “ Factor Inside The Customer. It's An Act that Makes An customer Amaze.

What according to you makes you a good candidate for customer service or technical support job?

5 MUST QUALITIES FOR GREAT CUSTOMER SERVICE or TECHNICAL SUPPORT JOB

1.Friendly & good interaction with the customer

2.Good listener

3.Observation & Analyzing the issue.

4.Service-oriented (like helping people)

5.Technical Sounds

We have to give him full attention & listen carefully

Problem Solver

Satisfying services

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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