Subject: Ticket re-opened - [#3874] Re: Virtual fitness iPad issue
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 02 Sep 2020 11:38:27 +0000

Hi Pritish Nandi,  Ticket “#3874 – Re: Virtual fitness iPad issue ” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3874 to view the ticket.  Ticket comment   

 Thanks Bryanne.  

 
 Get 
Outlook for iOS

 

  
 From: Bryanne Calvo <[email-masked]> 
Sent: Wednesday, September 2, 2020 6:11:34 PM 
To: Les Mills International <[email-masked]>; Jeff Li <[email-masked]> 
Cc: Caleb Cheung <[email-masked]>; Ming Lai <[email-masked]>; Brad Wharakura <[email-masked]>; Daniel Ball <[email-masked]>; Markus Harrison <[email-masked]>; [email-masked]
 <[email-masked]>; Alex Cheuk <[email-masked]>; Mandy Ho <[email-masked]>; Jeff Li <[email-masked]> 
Subject: Re: Re: Virtual fitness iPad issue

 
 
Dear all, 

 
 
My Colleague followed steps and the Ipad is now working fine. 

 
 
Regards and thank you, 
 
Bryanne 

 

 

 
 
 Get Outlook for Android

 
From: Les Mills International <[email-masked]> 
Sent: Wednesday, September 2, 2020 4:19:32 PM 
To: Jeff Li <[email-masked]> 
Cc: Caleb Cheung <[email-masked]>; Ming Lai <[email-masked]>; Brad Wharakura <[email-masked]>; Daniel Ball <[email-masked]>; Markus Harrison <[email-masked]>; [email-masked]
 <[email-masked]>; Bryanne Calvo <[email-masked]>; Alex Cheuk <[email-masked]>; Mandy Ho <[email-masked]>; Jeff Li <[email-masked]> 
Subject: Re: Re: Virtual fitness iPad issue

 

 ​Hi Bryanne, 
 ​ 
 
 Thank you for the screenshot of the issue. 
 ​ 

 Please bring the iPad back online and follow the below steps to run a
Diagnostic test and detect any issues. 

 
 Tap the padlock to the top right of the App 
 Enter your admin code 
 Navigate to SETTINGS > Version > Run diagnostics 

 Please let us know if the diagnostics test detects any errors and what those errors are. 

 
 Many thanks, 

Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3874 

 
 On Wed, 2 Sep at 9:13 PM 
, Bryanne Calvo <[email-masked]> wrote:

 

 

 

Get Outlook for Android  

 
 
 From: Les Mills International <[email-masked]> 
Sent: Wednesday, September 2, 2020 4:11:33 PM 
To: Jeff Li <[email-masked]> 
Cc: Caleb Cheung <[email-masked]>; Ming Lai <[email-masked]>; Brad Wharakura <[email-masked]>; Daniel Ball <[email-masked]>; Markus Harrison <[email-masked]>; [email-masked]
 <[email-masked]>; Bryanne Calvo <[email-masked]>; Alex Cheuk <[email-masked]>; Jeff Li <[email-masked]>; Mandy Ho <[email-masked]> 
Subject: Re: Re: Virtual fitness iPad issue  

 
 
 Hi Bryanne, 
 ​ 
 
 Thank you for the updates. 
 
Please share with us a screenshot of the diagnostic test report that will appear on your iPad screen. Make sure your iPad is connected to the Internet before running diagnostics. 
 
We look forward to hearing from you. 
 ​ 
 
 Warm Regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3874  
 
 On Wed, 2 Sep at 6:14 PM 
, Bryanne Calvo <[email-masked]> wrote:
 
Dear all, 

 
 
Please note that my colleague is in the club level and she checked the Ipad in the GX studio and the problem still persists. 

 
 
 Regards, 
 Bryanne 

 
Get Outlook for Android  

 

  

 
 From: Jeff Li <[email-masked]> 
Sent: Wednesday, September 2, 2020, 12:28 
To: Caleb Cheung; Ming Lai 
Cc: Brad Wharakura; Daniel Ball; Markus Harrison; Les Mills International; Bryanne Calvo; Alex Cheuk 
Subject: RE: Re: Virtual fitness iPad issue 

 
 Hi Caleb and Ming,  
   
 Any update on the IFC virtual system? Please advise.

 Thanks,  

Jeff Li
 
Group Fitness Coordinator | Pure Group 
 
20/F Asia Standard Tower 
59-65 Queen's Road Central 
Central Hong Kong 
D +852 2122 4333  
 
M +852 6012 1105 
E [email-masked] 

   
 
From: Les Mills International <[email-masked]>
 
Sent: Tuesday, 1 September 2020 11:13 PM 
To: Jeff Li <[email-masked]> 
Cc: Caleb Cheung <[email-masked]>; Brad Wharakura <[email-masked]>; Daniel Ball <[email-masked]>; Markus Harrison <[email-masked]>; Bryanne Calvo <[email-masked]>;
 Ming Lai <[email-masked]>; Jeff Li <[email-masked]>; Alex Cheuk <[email-masked]> 
Subject: Re: Re: Virtual fitness iPad issue  

 
 
 Hi Jeff, 

 ​ 

 This is a quick follow up. 
 
Did you manage to run a diagnostic test on iPad for IFC main studio? Did this help to solve the problem? 
 
Please let us know if you still need our assistance. We will keep this ticket open for a couple more days. 

   

 Kind Regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3874 

 
 
3874:859387