Subject: New Reply Received - RE: Les Mills / Beacon: Virtual Set-up
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 02 Sep 2020 11:23:17 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  RE: Les Mills / Beacon: Virtual Set-up  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Thanks!</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>KJ</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Les Mills International &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Wednesday, September 2, 2020 7:22 AM<br>
<b>To:</b> Del Stukel &lt;[email-masked]&gt;<br>
<b>Cc:</b> Kevin H Johnson &lt;[email-masked]&gt;; Kevin Andrews &lt;[email-masked]&gt;; Mark Zakowski &lt;[email-masked]&gt;; Tom Sellers &lt;[email-masked]&gt;; Haley Fogus &lt;[email-masked]&gt;; Christina
 Howland &lt;[email-masked]&gt;; Dan Sumption &lt;[email-masked]&gt;; Del Stukel &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: RE: Les Mills / Beacon: Virtual Set-up</span>
</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal" style="margin-bottom:12.0pt">
<span style="font-size:10.0pt;color:black;background:yellow">[</span><b><span style="font-size:10.0pt;color:#C00000;background:yellow">CAUTION:</span></b><span style="font-size:10.0pt;color:black;background:yellow">
 This email originated from outside of Beacon. <b>Do not click links or open attachments</b> unless the sender and content are known as safe.
</span><span style="font-size:10.0pt;color:#1F4E79;background:yellow">NEVER</span><span style="font-size:10.0pt;color:black;background:yellow"> enter your Beacon
</span><span style="font-size:10.0pt;color:#1F4E79;background:yellow">PASSWORD</span><span style="font-size:10.0pt;color:black;background:yellow"> after following an email Web-link.]</span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Kevin,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for your response.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>In this case, it looks like the issue has been resolved.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We will go ahead and close this ticket. However, you can always contact us if you need our assistance.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Warm Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App <br>
<br>
Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3873&amp;c=E,1,Sldi9E60ype6fSc7ERPIkmvMB7zW80iPNuQqmdJauPcu7xhQJjfvbvnHfLli0_fcCzV3eOJCLgkxJyNUHI1dUcPnTki9L_EqB3ELe3Ry&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3873</a></span></div>
<div></div>
<div></div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Wed, 2 Sep at 11:41 PM
<span class="separator">, Kevin H Johnson &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>The devices are powered off and boxed in my office ready for Mark to pick up. I’m sure the network speed will improve once they are turned on. ;)</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>KJ</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, September 1, 2020 3:09 PM<br>
<b>To:</b> Del Stukel &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Kevin H Johnson &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Kevin Andrews &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mark Zakowski &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Tom Sellers &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Haley Fogus &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Christina Howland &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Dan Sumption &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Del Stukel &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: RE: Les Mills / Beacon: Virtual Set-up</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div style="margin-bottom:12.0pt">
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black;background:yellow'>[</span><b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#C00000;background:yellow'>CAUTION:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black;background:yellow'>
 This email originated from outside of Beacon. <b>Do not click links or open attachments</b> unless the sender and content are known as safe.
</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#1F4E79;background:yellow'>NEVER</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black;background:yellow'> enter your Beacon
</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#1F4E79;background:yellow'>PASSWORD</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black;background:yellow'> after following an email Web-link.]</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Del,</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>This is a quick follow up email.</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>According to our internal data, all of your studios in all three locations are linked to the Planner. But all of your iPads are offline now. It looks like you have an unstable
 internet connection, which we don't recommend. You need to improve your network connection.</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fen%2fsupport%2fsolutions%2farticles%2f36000188838-is-an-intermittent-wifi-connection-recommended-&amp;c=E,1,NjRwiOnd4EZLaRIFARwHy12VfYU2jK3BiOau3UlwkR2p1I2JAsCpFP0L_w6WS7MXEUoecXsxfehl5Sn9Q4QBuLaZI_J3n4cI1wxBszA4GbBzNEEF7nr5hg,,&amp;typo=1" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000188838-is-an-intermittent-wifi-connection-recommended-</a></span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please bring all iPads back online and follow the below steps to re-establish a connection with the Scheduler and detect any issues.
</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Tap the padlock to the top right of the App</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Enter your admin code</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Navigate to SETTINGS &gt; Version &gt; Run diagnostics 
</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please let us know if the diagnostics test detects any errors and what those errors are.</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind Regards,<br>
​Olesia<br>
Customer Services<br>
Les Mills Virtual App <br>
<br>
Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3873&amp;c=E,1,emw666kHexw0RuP4QJw9JOCj2Ua3vCY_zrXWGYEV6DOoXA8UO3jcACoV9CUpAlMEO83m_QAHKA6Z3XKaT7j-nc4pNaPeTa3et8UhDAqMYmsq2lAfXFQssDqTTg,,&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3873</a></span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Tue, 1 Sep at 1:19 AM
<span class="separator">, Del Stukel &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Fantastic.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div>
<div class="MsoNormal">
<b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Del Stukel</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Pure Pilates &amp; Specialized Training Coordinator</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>574-647-2671</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Beacon Health System | Beacon Health &amp; Fitness
</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>South Bend / Granger/ Elkhart</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<u><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:blue'><a href="https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.beaconhealthandfitness.org%2f&amp;c=E,1,VVNL1kblGy4ngIe3_Fm8jw9BjO2nEZ75J-BYTF1SB16nhg1Ae7Tk7_7fK13JsJNjqFA3_2J1vMcL6_4EGUHK7SXnnJ6HkHeUcxRv9Jba&amp;typo=1" rel="noreferrer"><span style="color:#0563C1">www.BeaconHealthandFitness.org</span></a></span></u><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><img width="120" height="83" style="width:1.25in;height:.8645in" id="_x0000_i1025" src="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fattachment.freshdesk.com%2finline%2fattachment%3ftoken%3deyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzI3MjgwMDksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.kVxuUUlpDUb-35twIQJKvBXIsbQZvO2dIc4ctL9pV9E&amp;c=E,1,RMqq3C0GMxLZnl4oqCmpuJ1nbwpXLlbKfuxPFQoZwHc-q2LpR8FYpbxuA2Ow8Ja4pYBg8YaO5eqarrS0npRKJua_ngX664OCO2YAs2PsSBf2I6W7ija4SQk-&amp;typo=1" alt="Beacon Health &amp; Fitness Logo"></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>CONFIDENTIALITY</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>This email message and any attachments thereto, is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential
 information. If you are not the intended recipient of the email message, you are hereby notified that any dissemination, distribution or copying of this email message, and any attachments thereto, is strictly prohibited. If you have received this email message
 in error, please notify the sender and permanently delete the original and any copies of this email and any prints thereof.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Kevin H Johnson &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, August 31, 2020 8:02 AM<br>
<b>To:</b> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Del Stukel &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Kevin Andrews &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mark Zakowski &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tom Sellers &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Haley Fogus &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Christina Howland &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Dan Sumption &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: RE: Les Mills / Beacon: Virtual Set-up</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>I was able to get the last two iPads to accept credentials for Granger and South Bend. Once the videos have finished downloading, all these devices should be
 ready for deployment.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Thank you.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>KJ</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div>
<div>
<div class="MsoNormal">
<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Friday, August 28, 2020 10:59 PM<br>
<b>To:</b> Del Stukel &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Kevin H Johnson &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Kevin Andrews &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mark Zakowski &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Tom Sellers &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Haley Fogus &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Christina Howland &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Dan Sumption &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: RE: Les Mills / Beacon: Virtual Set-up</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div style="margin-bottom:12.0pt">
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black;background:yellow'>[</span><b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#C00000;background:yellow'>CAUTION:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black;background:yellow'>
 This email originated from outside of Beacon. <b>Do not click links or open attachments</b> unless the sender and content are known as safe.
</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#1F4E79;background:yellow'>NEVER</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black;background:yellow'> enter your Beacon
</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#1F4E79;background:yellow'>PASSWORD</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black;background:yellow'> after following an email Web-link.]</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Del,</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for your reply.</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>You would need to now login to the Virtual App on both the studios and check if it still showing any error message "Looks Like there are no studios that can be registered"</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Once you are able to login successfully, the app would start downloading the virtual classes. Please find the below link for optimizing the big downloads. </span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fen%2fsupport%2fsolutions%2farticles%2f36000054280-optimizing-big-downloads&amp;c=E,1,kURatXarHY3ijHxh6o8DI173LJoTrs5kAHFPew7UI3HGbmyUYVgChdZds2K9-NfJZpmBTV23xep6tNTkmW-vHk86R2ddVmAQReGwDwPNGhI,&amp;typo=1" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000054280-optimizing-big-downloads</a></span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Do let me know how it goes.</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Best Regards,</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Pritish</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Customer Services</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Les Mills Virtual App</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3873&amp;c=E,1,02JOph-8C8vbdmQs5V9o-4g3s9s3ld9RPr8i02DiRNzhXpMryl5wxQ_7nBPUzyXJAHtHPeMZO22pERfB82NsmBIRGnIXGiM6K9xJYTEVR3CpbLDsKvzYPyMviw,,&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3873</a></span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3873:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
</div>
</blockquote>
</div>
</blockquote>
</div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3873:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
</blockquote>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3873:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>

</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3873