Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 02 Sep 2020 10:22:45 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Hi Olesia,</div>
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We tried You Tube and it failed.</div>
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I have reported this back to our IT department.</div>
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Thanks</div>
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Gary</div>
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<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> 01 September 2020 17:10<br>
<b>To:</b> Gary Sharpe &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Virtual App Support - Les Mills
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<td><font color="black"><b>CAUTION:</b> <font color="black">
<b>This email originated from outside of Dulwich College. Do not click links or open attachments unless you recognise the sender and know the content is safe.
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<div dir="ltr">Hi Gary,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Thank you for you time on call today.</div>
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<div dir="ltr">As discussed on the phone, please try loading some websites in your browser and playing YouTube to make sure your iPad is online.</div>
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<div dir="ltr">Please let us know how it goes.</div>
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<div dir="ltr">Best regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App <br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3884" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3884</a>
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<blockquote class="x_freshdesk_quote">On Wed, 2 Sep at 4:19 AM <span class="x_separator">
, Gary Sharpe &lt;[email-masked]&gt; wrote:
<div dir="auto">We have now established the fixed Wi-Fi connection but the the Les Mills app is still saying there is no internet. I ran another diagnostics to confirm this and it says weak commection). I also tried closing and reopening the virtual app with
 no joy when I try to reset the admin password it says no internet connection.
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<div dir="auto">Please could someone call me? 07872 456059<br>
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<div dir="auto">Gary</div>
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<div>On 1 Sep 2020 09:57, Les Mills International &lt;[email-masked]&gt; wrote:<br>
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<td><font color="black"><b>CAUTION:</b> <font color="black"><b>This email originated from outside of Dulwich College. Do not click links or open attachments unless you recognise the sender and know the content is safe.
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<div dir="ltr">Hi Gary,</div>
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<div dir="ltr">Thanks for contacting Virtual support.  </div>
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<div dir="ltr">Please run a diagnostics test via the Settings &gt; Version tab on the App and let us know if there are any failures. Please also force close the App by minimizing it and swiping it away off the screen (do not delete).  I've included a link below
 to detailed steps:</div>
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<a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000195633-i-m-experiencing-app-issues-what-are-my-initial-troubleshooting-steps-" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000195633-i-m-experiencing-app-issues-what-are-my-initial-troubleshooting-steps-</a>
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<div dir="ltr">Please let us know how it goes.</div>
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<div dir="ltr">Thanks</div>
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<div dir="ltr">Charlotte<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3884" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3884</a><br>
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<blockquote class="x_freshdesk_quote">On Tue, 1 Sep at 7:57 PM <span class="x_separator">
, Gary Sharpe &lt;[email-masked]&gt; wrote:
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<h2>Submitted data</h2>
<div>The following data was submitted. </div>
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<th>Field name</th>
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<th>Email address</th>
<td dir="ltr">[email-masked]</td>
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<th>your name</th>
<td>Gary Sharpe</td>
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<th>country</th>
<td>United Kingdom</td>
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<th>zipPostal</th>
<td>SE21 7LD</td>
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<th>Text box</th>
<td>Virtual cycling problem</td>
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<th>Question</th>
<td>I need scheduler support</td>
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<th>Customer</th>
<td>Yes</td>
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<th>Username</th>
<td>[email-masked]</td>
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<th>Phone</th>
<td>07872456059</td>
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<th>Comments</th>
<td>Urgent, thanks. Virtual app not synching. Manual classes not playing Gary Sharpe Dulwich College Sports Club</td>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3884