Subject: New Reply Received - Re: Virtual fitness iPad issue
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 02 Sep 2020 10:11:41 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Re: Virtual fitness iPad issue   Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
Dear all,</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
<br>
</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
My Colleague followed steps and the Ipad is now working fine.</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
<br>
</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
Regards and thank you,</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
Bryanne</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, September 2, 2020 4:19:32 PM<br>
<b>To:</b> Jeff Li &lt;[email-masked]&gt;<br>
<b>Cc:</b> Caleb Cheung &lt;[email-masked]&gt;; Ming Lai &lt;[email-masked]&gt;; Brad Wharakura &lt;[email-masked]&gt;; Daniel Ball &lt;[email-masked]&gt;; Markus Harrison &lt;[email-masked]&gt;; [email-masked]
 &lt;[email-masked]&gt;; Bryanne Calvo &lt;[email-masked]&gt;; Alex Cheuk &lt;[email-masked]&gt;; Mandy Ho &lt;[email-masked]&gt;; Jeff Li &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Re: Virtual fitness iPad issue
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<div dir="ltr">​Hi Bryanne,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Thank you for the screenshot of the issue.</div>
<div dir="ltr">​<br>
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<div dir="ltr">
<div dir="ltr">Please bring the iPad back online and follow the below steps to run a
<strong>D</strong><strong>iagnostic test</strong> and detect any issues.</div>
<div>
<br>
</div>
<div>Tap the padlock to the top right of the App</div>
<div>Enter your admin code</div>
<div>Navigate to SETTINGS &gt; Version &gt; <span><strong>Run diagnostics </strong></span>
</div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzI5MDM2NjIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.4B8dcXiDEkImbRrui0HKOSLVufnYXJxLSqYzTR8Rr2Q" style="width:auto; display:block; vertical-align:top; margin:5px auto 5px 0px; text-align:left"></div>
<div>Please let us know if the diagnostics test detects any errors and what those errors are.</div>
<div>
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<div dir="ltr">Many thanks,</div>
<div dir="ltr">
<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3874" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3874</a><br>
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</div>
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<blockquote class="x_freshdesk_quote">On Wed, 2 Sep at 9:13 PM <span class="x_separator">
, Bryanne Calvo &lt;[email-masked]&gt; wrote:
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<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, September 2, 2020 4:11:33 PM<br>
<b>To:</b> Jeff Li &lt;[email-masked]&gt;<br>
<b>Cc:</b> Caleb Cheung &lt;[email-masked]&gt;; Ming Lai &lt;[email-masked]&gt;; Brad Wharakura &lt;[email-masked]&gt;; Daniel Ball &lt;[email-masked]&gt;; Markus Harrison &lt;[email-masked]&gt;; [email-masked]
 &lt;[email-masked]&gt;; Bryanne Calvo &lt;[email-masked]&gt;; Alex Cheuk &lt;[email-masked]&gt;; Jeff Li &lt;[email-masked]&gt;; Mandy Ho &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Re: Virtual fitness iPad issue </div>
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<div dir="ltr">Hi Bryanne,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Thank you for the updates.<br>
<br>
Please share with us a screenshot of the diagnostic test report that will appear on your iPad screen. Make sure your iPad is connected to the Internet before running diagnostics.<br>
<br>
We look forward to hearing from you.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Warm Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3874" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3874</a> </div>
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<blockquote class="x_x_freshdesk_quote">On Wed, 2 Sep at 6:14 PM <span class="x_x_separator">
, Bryanne Calvo &lt;[email-masked]&gt; wrote:
<div dir="auto" style="color:rgb(33,33,33); background-color:rgb(255,255,255); text-align:left">
Dear all,</div>
<div dir="auto" style="color:rgb(33,33,33); background-color:rgb(255,255,255); text-align:left">
<br>
</div>
<div dir="auto" style="color:rgb(33,33,33); background-color:rgb(255,255,255); text-align:left">
Please note that my colleague is in the club level and she checked the Ipad in the GX studio and the problem still persists.</div>
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<div dir="auto" style="text-align:left">Regards,</div>
<div dir="auto" style="text-align:left">Bryanne</div>
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<div>From: Jeff Li &lt;[email-masked]&gt;<br>
<strong>Sent:</strong> Wednesday, September 2, 2020, 12:28<br>
<strong>To:</strong> Caleb Cheung; Ming Lai<br>
<strong>Cc:</strong> Brad Wharakura; Daniel Ball; Markus Harrison; Les Mills International; Bryanne Calvo; Alex Cheuk<br>
<strong>Subject:</strong> RE: Re: Virtual fitness iPad issue<br>
<br>
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<div class="x_x_MsoNormal">Hi Caleb and Ming, </div>
<div class="x_x_MsoNormal"> </div>
<div class="x_x_MsoNormal">Any update on the IFC virtual system? Please advise. </div>
<div class="x_x_MsoNormal"> </div>
<div class="x_x_MsoNormal">Thanks, </div>
<div class="x_x_MsoNormal"> </div>
<div class="x_x_MsoNormal">
<b><span lang="EN-US" style='font-size:10.0pt; font-family:"Arial",sans-serif; color:black'>Jeff Li
</span></b><span lang="EN-US" style='font-size:13.5pt; font-family:"Times New Roman",serif; color:black'><br>
</span><span lang="EN-US" style='font-size:7.5pt; font-family:"Arial",sans-serif; color:black'>Group Fitness Coordinator | Pure Group</span><span lang="EN-US" style='font-size:13.5pt; font-family:"Times New Roman",serif; color:black'><br>
<br>
</span><span lang="EN-US" style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#AAAAAA'>20/F Asia Standard Tower<br>
59-65 Queen's Road Central<br>
Central Hong Kong<br>
<b>D</b> +852 2122 4333</span> </div>
<div class="x_x_MsoNormal">
<span lang="EN-US" style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#AAAAAA'>M +852 6012 1105<br>
<b>E</b> </span><u><span lang="EN-US" style='font-size:7.5pt; font-family:"Arial",sans-serif; color:blue'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span></u><span lang="EN-US" style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#AAAAAA'><br>
</span><a href="http://www.pure-yoga.com/" target="_blank" rel="noreferrer"><span lang="EN-US" style='font-size:7.5pt; font-family:"Arial",sans-serif; text-decoration:none'><img id="[email-masked]" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzI4OTAzNTgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.QMI-wDScM-n49sfl52LIAmYZmxZGs88scLwl_dd2gH8" alt="Pure Yoga" style="width:0.9166in; height:0.5555in; max-width:100%"></span></a><span lang="EN-US" style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#AAAAAA'> </span><a href="http://www.pure-fitness.com/" target="_blank" rel="noreferrer"><span lang="EN-US" style='font-size:7.5pt; font-family:"Arial",sans-serif; text-decoration:none'><img id="[email-masked]" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzI4OTAzNTksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.lJKxgLj6-5pq0HFD8f6J_RklwjgYMe5bCOzjz49Qf4s" alt="Pure Fitness" style="width:0.9375in; height:0.5555in; max-width:100%"></span></a><span lang="EN-US" style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#AAAAAA'> </span><a href="http://www.mypureyoga.com/" target="_blank" rel="noreferrer"><span lang="EN-US" style='font-size:7.5pt; font-family:"Arial",sans-serif; text-decoration:none'><img id="[email-masked]" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzI4OTAzNjAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.xA4j0Qp_aMUGBDDKQppSVW2MBQIEizkhrwYxLcXcq1Y" alt="MyPureYoga" style="width:1.2847in; height:0.5763in; max-width:100%"></span></a><span lang="EN-US" style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#AAAAAA'> </span><a href="http://www.allnood.com/" target="_blank" rel="noreferrer"><span lang="EN-US" style='font-size:7.5pt; font-family:"Arial",sans-serif; text-decoration:none'><img id="[email-masked]" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzI4OTAzNjEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.BM6Imeyso6_zy0VpVQhOAHEMqt0U0gUisF8EOVLN0BQ" alt="nood" style="width:0.8333in; height:0.5555in; max-width:100%"></span></a><span lang="EN-US" style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#AAAAAA'>  </span><a href="http://www.be-pure.com/" target="_blank" rel="noreferrer"><span lang="EN-US" style='font-size:7.5pt; font-family:"Arial",sans-serif; text-decoration:none'><img id="[email-masked]" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzI4OTAzNjIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.9hCVXRMO-NgPO9FmVEHG87z385hVW3226u6AwDt_5NA" alt="Pure Apparel" style="width:0.5763in; height:0.5555in; max-width:100%"></span></a><span lang="EN-US"></span>
</div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Tuesday, 1 September 2020 11:13 PM<br>
<b>To:</b> Jeff Li &lt;[email-masked]&gt;<br>
<b>Cc:</b> Caleb Cheung &lt;[email-masked]&gt;; Brad Wharakura &lt;[email-masked]&gt;; Daniel Ball &lt;[email-masked]&gt;; Markus Harrison &lt;[email-masked]&gt;; Bryanne Calvo &lt;[email-masked]&gt;;
 Ming Lai &lt;[email-masked]&gt;; Jeff Li &lt;[email-masked]&gt;; Alex Cheuk &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Re: Virtual fitness iPad issue</span> </div>
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<div class="x_x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Hi Jeff,</span></div>
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<div class="x_x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>This is a quick follow up.<br>
<br>
Did you manage to run a diagnostic test on iPad for IFC main studio? Did this help to solve the problem?<br>
<br>
Please let us know if you still need our assistance. We will keep this ticket open for a couple more days.</span></div>
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<div class="x_x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Kind Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3874" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3874</a></span></div>
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