Subject: Ticket re-opened - [#3891] Fit Plaza Oldenzaal
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 02 Sep 2020 09:27:33 +0000

Hi Pritish Nandi,  Ticket “#3891 – Fit Plaza Oldenzaal ” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3891 to view the ticket.  Ticket comment   
 Hi Olesia, 

  
Thank you for your quick response.  

  
It happened (several times) during an RPM class who is scheduled on a Tuesday morning 09:00 - 09:50 am. The system crashed yesterday at 09:30. They didn’t make a photo.

 

 
 Kind regards, 

  
Renée Meuwese  
Club Performance 
Les Mills  

  

 

  

 

 
  
 Van: Les Mills International <[email-masked]>
 
Verzonden: woensdag 2 september 2020 11:14 
Aan: Renée Meuwese <[email-masked]> 
Onderwerp: Re: Fit Plaza Oldenzaal 

 

 

 Hi Renée, 

 
 
 ​ 

 
 
 Thank you for contacting us today. We are sorry about this issue with Virtual. 
 
Could you please ask the Club to report the day, time and name of the class that failed to play till completion. Photo or video of the problem will be also very helpful. Because, according to our internal data, the system found no playback issues for this Club. 

 

   

 
 Best regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3891 

 

 
On Wed, 2 Sep at 9:00 PM
, Renée Meuwese <[email-masked]> wrote:

 

 
 Hi there,

 

 
 
I hope you are well!  
I have a question regarding our client Fit Plaza Oldenzaal. 

 

 
Their system has not been working optimally since mid-July.

 

 
 
After 20/25 minutes the video stops and the system crashes.

 

 

 

 
Can you please help me solve this issue?

Thank you in advance!  
 
Best regards, 

 
Renée Meuwese 
Club Performance  

 
 
Elzenweg 37 
5144 MB Waalwijk 
The Netherlands 
Web: www.lesmills.nl 

 

 

 

 

 
 
3891:859387