Subject: New Reply Received - Fit Plaza Oldenzaal
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 02 Sep 2020 09:27:33 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Fit Plaza Oldenzaal   Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Olesia,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US"><br>
Thank you for your quick response. </span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US"><br>
It happened (several times) during an RPM class who is scheduled on a Tuesday morning 09:00 - 09:50 am. The system crashed yesterday at 09:30. They didn’t make a photo.
</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Kind regards,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US"><br>
Renée Meuwese <br>
Club Performance<br>
Les Mills </span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US"><br>
<br>
<br>
</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal"><b></b></div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>Van: Les Mills International &lt;[email-masked]&gt;
<br>
<b>Verzonden:</b> woensdag 2 september 2020 11:14<br>
<b>Aan:</b> Renée Meuwese &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> Re: Fit Plaza Oldenzaal</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Renée,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for contacting us today. We are sorry about this issue with Virtual.<br>
<br>
Could you please ask the Club to report the day, time and name of the class that failed to play till completion. Photo or video of the problem will be also very helpful. Because, according to our internal data, the system found no playback issues for this Club.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3891" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3891</a></span></div>
<div></div>
<div></div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Wed, 2 Sep at 9:00 PM
<span class="separator">, Renée Meuwese &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi there,
</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
I hope you are well! <br>
I have a question regarding our client Fit Plaza Oldenzaal. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Their system has not been working optimally since mid-July.
</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>After 20/25 minutes the video stops and the system crashes.
</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Can you please help me solve this issue?
<br>
<br>
Thank you in advance! <br>
<br>
Best regards,<br>
<br>
</span><a href="http://www.lesmills.nl/" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;text-decoration:none'><img width="200" height="26" style="width:2.0833in;height:.2708in" id="_x0000_i1030" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzI5MDE4MzYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.evEC8D4r7Q29PBN7BXndggz_qcpEPaADT8m4K_8-g1c"></span></a><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
<br>
<b>Renée Meuwese</b><br>
<i>Club Performance </i><br>
</span><a href="https://www.facebook.com/LesMillsNetherlandsBelgium" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;text-decoration:none'><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzI5MDE4MzcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.8izSokUwKQWowitcu-_hhbSA-sMBMhqDkMDfveStQgo"></span></a><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> 
</span><a href="https://www.instagram.com/lesmillsnlbe" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;text-decoration:none'><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1028" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzI5MDE4MzgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.gbEjnLCzySTyEaC3GN262PCBpSeXqXCN8MfYQDchWXg"></span></a><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> 
</span><a href="https://www.linkedin.com/company/hdd-group-les-mills" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;text-decoration:none'><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1027" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzI5MDE4MzksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.L6Ss2ynTzqUB9kkVu9Y13y4xcBRitv7x-3baTDAh89g"></span></a><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
<br>
Elzenweg 37<br>
5144 MB Waalwijk<br>
The Netherlands<br>
Web: </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="http://www.lesmills.nl" rel="noreferrer"><span lang="EN-US">www.lesmills.nl</span></a></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
<br>
</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><img width="227" height="25" style="width:2.3611in;height:.2638in" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzI5MDE4NDAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.yTL-PajkQowpWkcZN3_4LlmLZ4ItDAjTEYQ-3q-J-aE"></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
</span><a href="https://contact.lesmills.com/why_grit" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;text-decoration:none'><img width="650" height="150" style="width:6.7708in;height:1.5625in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzI5MDE4NDEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.XhhZuTCceroIwk1nrxcEMqJn-wUxloNn0NEQfNx77ns"></span></a><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:1.0pt;font-family:fdtktid;color:white">3891:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>

</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3891