Subject: New Reply Received - KAL Dewsbury/Huddersfield
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 02 Sep 2020 08:23:09 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  KAL Dewsbury/Huddersfield  Ticket comment <div style="font-size:10pt;font-family:Verdana,Arial,Helvetica,sans-serif;color:#000000">
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<div>Hi </div>
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<div>Sorry, I missed these emails. We were unable to have any joy with changing any of the projector settings. </div>
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<div>Also, I don’t have any site photos. We have no scheduled work at these sites, are photos required?</div>
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<div>Thanks</div>
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<div>Martin Brown. </div>
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<div class="replyHeader">---- On Mon, 31 Aug 2020 12:32:16 +0100  Les Mills International&lt;[email-masked]&gt; wrote ----</div>
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<div dir="ltr">Hi Martin,</div> 
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<div dir="ltr">I hope you are doing well.<br><br>Did you manage to change the resolution of the projector? If not, please provide us with a photo or video of the problem.<br><br>We are waiting for your reply.</div> 
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<div dir="ltr">Kind regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3863" target="_blank" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3863</a>
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                            On 
                            Fri, 28 Aug at  4:50 AM 
                            <span class="x_-631060026separator">,  Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote: 
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<div dir="ltr">Hi Martin,</div> 
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<div dir="ltr">Thank you for your patience.</div> 
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<div dir="ltr">Could you please provide us with the photo or video of the issue. It would help us to investigate further.<br> 
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<div dir="ltr">We are looking forward to hearing from you.</div> 
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<div dir="ltr">Best regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3863" target="_blank" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3863</a> 
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                            On 
                            Tue, 25 Aug at  2:18 AM 
                            <span class="x_-631060026separator">,  Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote: 
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<div dir="ltr">Hi Martin,</div> 
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<div dir="ltr">Thanks for the quick response.<br><br>We are checking this with our Level 2 team and will get back to you shortly.<br><br>Please bear with us.</div> 
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<div dir="ltr">Kind regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3863" target="_blank" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3863</a> 
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                            On 
                            Tue, 25 Aug at  2:06 AM 
                            <span class="x_-631060026separator">,  Martin Brown &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote: 
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<div>Hi </div> 
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<div>Thanks for coming back to me</div> 
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<div>We are using an existing projector, it’s an optoma W308ST WXGA 16:10, it’s the same on both sites. We are using the correct apple adapters and we are also using the blustream edid managers that you advise in your documentation.</div> 
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<div>Thanks </div> 
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<div>Martin Brown. </div> 
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<div class="x_-631060026replyHeader">---- On Mon, 24 Aug 2020 11:21:42 +0100  Les Mills International&lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote ----</div> 
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<div dir="ltr">Hi Martin,</div>  
<div dir="ltr">​<br>  
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<div dir="ltr">Thank you for reaching out to us.</div>  
<div dir="ltr">​<br>  
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<div dir="ltr">The Les Mills Virtual app content is 1080p HD 25hz and The Apple USB-C Digital AV Multiport Adapter can output video from iPad Pro at up to 4K resolution and 30Hz. </div>  
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<div dir="ltr">In order to investigate this further could you advise on the below:</div>  
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<div dir="ltr">1. What is the screen size in use for both the clubs?</div>  
<div dir="ltr">2. Are you using a Projector or Videowall? If using a Projector, can you please share the make and model for the Projector?</div>  
<div dir="ltr">​3. ​ Please advise on the EDID make and model the club is using?</div>  
<div dir="ltr">4. Lastly, is the club using a genuine ​ Apple USB-C Digital Multiport AV Adapter which was shared in the previous email?</div>  
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<div dir="ltr">Do let us know so that we can advise you further. </div>  
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<div dir="ltr">Best regards,</div>  
<div dir="ltr">Pritish</div>  
<div dir="ltr">Customer Services</div>  
<div dir="ltr">Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3863" target="_blank" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3863</a><br>  
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                          <blockquote class="x_-332160339freshdesk_quote">  
                            On  
                            Mon, 24 Aug at  9:38 PM  
                            <span class="x_-332160339separator">,  Martin Brown &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:  
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<div>We installed two systems last week, Dewsbury leisure centre and Huddersfield leisure centre. The installations are working fine, but we were unable to get the iPad image to fill the screen. Is there a setting somewhere to resolve this?</div>  
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<div>Many thanks</div>  
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<div>Martin Brown</div>  
<div>Fired Up Technologies</div>  
<div>07958 542721</div>  
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<br>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3863