Subject: Tech Support Candidate - Aakash Arya
From: Aakash Arya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Sep 2020 04:07:25 -0400

| | Tech Support Test

Name | Aakash Arya
E-mail | [email-masked]
Phone Number | (+91) 8587996604
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Paytm Payments Bank Ltd. | Fraud Analyst | 22nd May 2020 | 26300
Previous Employer 2 | I-Energizer | Junior Engineer | 3rd March 2018 | 18500

What according to you is difference between Bluetooth and Wifi? | Bluetooth and Wifi provide wireless communication and uses radio signals for doing so.The main difference between Bluetooth and Wifi is the purpose behind its designing. Bluetooth is essentially used to connect short-range devices for sharing data while Wifi provides high-speed internet access.

What according to you makes you a good candidate for customer service or technical support job?

Customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one.
Customer service means ensuring that the client or customer has the best experience possible. I’ve learned that by listening to the customer’s desires, concerns, and perspective, I’m able to figure out the best way to solve any issues that come up. I especially enjoy when I get to help a customer find a solution they didn’t even realize was possible-one that makes them happy and keeps them as a satisfied customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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