Subject: Tech Support Candidate - Rishab Gupta
From: Rishab Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Sep 2020 02:49:04 -0400

| | Tech Support Test

Name | Rishab Gupta
E-mail | [email-masked]
Phone Number | (+91) 9711604628
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 44, Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Capgemini | Senior Analyst | Aug.07, 2020 | 33k
Previous Employer 2 | Ienergizer | Junior Engineer | Feb.15, 2020 | 19k

What according to you is difference between Bluetooth and Wifi?

Bluetooth technology is useful when transferring information between two or more devices that are near each other when speed is not an issue, such as telephones, printers, modems and headsets. It is best suited to low-bandwidth applications like transferring sound data with telephones (i.e. with a Bluetooth headset).

Wi-Fi is better suited for operating full-scale networks because it enables a faster connection, better range from the base station, and better wireless security (if configured properly) than Bluetooth.

What according to you makes you a good candidate for customer service or technical support job?

I have 4+ years of experience in technical support.
I am good in understanding the exact issue at the first time.
I do probing to understand the issues.
I takes ownership of customer's concerns.
I give my best to resolve the issues.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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