Subject: New Reply Received - Re: Virtual fitness iPad issue
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 02 Sep 2020 05:14:45 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Re: Virtual fitness iPad issue   Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
Dear all,</div>
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Please note that my colleague is in the club level and she checked the Ipad in the GX studio and the problem still persists.</div>
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<div dir="auto" style="text-align: left">Regards,</div>
<div dir="auto" style="text-align: left">Bryanne</div>
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Get <a href="https://aka.ms/ghei36" rel="noreferrer">Outlook for Android</a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Jeff Li &lt;[email-masked]&gt;<br>
<strong>Sent:</strong> Wednesday, September 2, 2020, 12:28<br>
<strong>To:</strong> Caleb Cheung; Ming Lai<br>
<strong>Cc:</strong> Brad Wharakura; Daniel Ball; Markus Harrison; Les Mills International; Bryanne Calvo; Alex Cheuk<br>
<strong>Subject:</strong> RE: Re: Virtual fitness iPad issue<br>

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<div class="MsoNormal">Hi Caleb and Ming, </div>
<div class="MsoNormal"> </div>
<div class="MsoNormal">Any update on the IFC virtual system? Please advise. </div>
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<div class="MsoNormal">Thanks, </div>
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<b><span lang="EN-US" style='font-size:10.0pt; font-family:"Arial",sans-serif; color:black'>Jeff Li
</span></b><span lang="EN-US" style='font-size:13.5pt; font-family:"Times New Roman",serif; color:black'><br>
</span><span lang="EN-US" style='font-size:7.5pt; font-family:"Arial",sans-serif; color:black'>Group Fitness Coordinator | Pure Group</span><span lang="EN-US" style='font-size:13.5pt; font-family:"Times New Roman",serif; color:black'><br>
<br>
</span><span lang="EN-US" style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#AAAAAA'>20/F Asia Standard Tower<br>
59-65 Queen's Road Central<br>
Central Hong Kong<br>
<b>D</b> +852 2122 4333</span>
</div>
<div class="MsoNormal">
<span lang="EN-US" style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#AAAAAA'>M +852 6012 1105<br>
<b>E</b> </span><u><span lang="EN-US" style='font-size:7.5pt; font-family:"Arial",sans-serif; color:blue'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span></u><span lang="EN-US" style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#AAAAAA'><br>
</span><a href="http://www.pure-yoga.com/" target="_blank" rel="noreferrer"><span lang="EN-US" style='font-size:7.5pt; font-family:"Arial",sans-serif; text-decoration:none'><img id="[email-masked]" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzI4OTAzNTgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.QMI-wDScM-n49sfl52LIAmYZmxZGs88scLwl_dd2gH8" alt="Pure Yoga" style="width: 0.9166in; height: 0.5555in; max-width: 100%"></span></a><span lang="EN-US" style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#AAAAAA'> </span><a href="http://www.pure-fitness.com/" target="_blank" rel="noreferrer"><span lang="EN-US" style='font-size:7.5pt; font-family:"Arial",sans-serif; text-decoration:none'><img id="[email-masked]" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzI4OTAzNTksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.lJKxgLj6-5pq0HFD8f6J_RklwjgYMe5bCOzjz49Qf4s" alt="Pure Fitness" style="width: 0.9375in; height: 0.5555in; max-width: 100%"></span></a><span lang="EN-US" style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#AAAAAA'> </span><a href="http://www.mypureyoga.com/" target="_blank" rel="noreferrer"><span lang="EN-US" style='font-size:7.5pt; font-family:"Arial",sans-serif; text-decoration:none'><img id="[email-masked]" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzI4OTAzNjAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.xA4j0Qp_aMUGBDDKQppSVW2MBQIEizkhrwYxLcXcq1Y" alt="MyPureYoga" style="width: 1.2847in; height: 0.5763in; max-width: 100%"></span></a><span lang="EN-US" style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#AAAAAA'> </span><a href="http://www.allnood.com/" target="_blank" rel="noreferrer"><span lang="EN-US" style='font-size:7.5pt; font-family:"Arial",sans-serif; text-decoration:none'><img id="[email-masked]" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzI4OTAzNjEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.BM6Imeyso6_zy0VpVQhOAHEMqt0U0gUisF8EOVLN0BQ" alt="nood" style="width: 0.8333in; height: 0.5555in; max-width: 100%"></span></a><span lang="EN-US" style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#AAAAAA'>  </span><a href="http://www.be-pure.com/" target="_blank" rel="noreferrer"><span lang="EN-US" style='font-size:7.5pt; font-family:"Arial",sans-serif; text-decoration:none'><img id="[email-masked]" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzI4OTAzNjIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.9hCVXRMO-NgPO9FmVEHG87z385hVW3226u6AwDt_5NA" alt="Pure Apparel" style="width: 0.5763in; height: 0.5555in; max-width: 100%"></span></a><span lang="EN-US"></span>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Tuesday, 1 September 2020 11:13 PM<br>
<b>To:</b> Jeff Li &lt;[email-masked]&gt;<br>
<b>Cc:</b> Caleb Cheung &lt;[email-masked]&gt;; Brad Wharakura &lt;[email-masked]&gt;; Daniel Ball &lt;[email-masked]&gt;; Markus Harrison &lt;[email-masked]&gt;; Bryanne Calvo &lt;[email-masked]&gt;;
 Ming Lai &lt;[email-masked]&gt;; Jeff Li &lt;[email-masked]&gt;; Alex Cheuk &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Re: Virtual fitness iPad issue</span>
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Hi Jeff,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>​</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>This is a quick follow up.<br>
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Did you manage to run a diagnostic test on iPad for IFC main studio? Did this help to solve the problem?<br>
<br>
Please let us know if you still need our assistance. We will keep this ticket open for a couple more days.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Kind Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3874" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3874</a></span></div>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>On Mon, 31 Aug at 6:28 PM
<span class="separator">, Jeff Li &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Hi Ming,
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>The issue was reported last Friday so it was more recent. Bryanne tried to manually test run a class but the system wouldn’t allow.
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Can you help check with the instructions given by LM in the previous email of this thread?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Thanks
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Jeff
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Get
<a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>From: Ming Lai &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Monday, August 31, 2020 1:16:58 PM<br>
<b>To:</b> Caleb Cheung &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jeff Li &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Brad Wharakura &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Daniel Ball &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Markus Harrison &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Bryanne Calvo &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Alex Cheuk &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Re: Virtual fitness iPad issue </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Dear Caleb and Jeff,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>I have been IFC in Mid august, I have checked with the staff in IFC , the main studio and cycling room are normal.
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Is the issue reported recently?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Best Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Ming</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Get
<a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a> </span></div>
</div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>
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<b><span style='font-family:"Helvetica",sans-serif; color:black'>From:</span></b><span style='font-family:"Helvetica",sans-serif; color:black'> Caleb Cheung &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Monday, August 31, 2020 12:30:23 PM<br>
<b>To:</b> Ming Lai &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jeff Li &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Brad Wharakura &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Daniel Ball &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Markus Harrison &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Bryanne Calvo &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Alex Cheuk &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Re: Virtual fitness iPad issue</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Hi Ming,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'><br>
Did you visit iFC?  Please advise the latest healthiness.  Thanks a lot.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Caleb</span></div>
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<span lang="EN-US" style='font-size:10.0pt; font-family:"Arial",sans-serif'>Manager, Infrastructure &amp; Operation</span><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:gray'>
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<span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:gray'>PURE International (HK) Ltd.</span><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:gray'>20/F Asia Standard Tower</span><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:gray'>59-65 Queen's Road Central</span><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:gray'>D +852 3691 3955</span><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:gray'>T +852 3691 3988</span><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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</span><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a>
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<span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'><a href="http://www.pure-yoga.com/" target="_blank" rel="noreferrer"><span lang="EN-HK" style='font-size:7.5pt; font-family:"Arial",sans-serif; text-decoration:none'><img width="88" height="53" id="x_x_Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzI2OTczOTcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.eypBoVOZwa2B04mVkAyn4tE9BDgGb40J0a6BlAO5BgM" alt="Pure Yoga" style="width:.9166in; height:.5555in"></span></a></span><span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#AAAAAA'> </span><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'><a href="http://www.pure-fitness.com/" target="_blank" rel="noreferrer"><span lang="EN-HK" style='font-size:7.5pt; font-family:"Arial",sans-serif; text-decoration:none'><img width="90" height="53" id="x_x_Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzI2OTczOTgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.xVWEtCib8arDxzyS3Vc_Y73XiZzGGzGAJf0Yi1Pt-mI" alt="Pure Fitness" style="width:.9375in; height:.5555in"></span></a></span><span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#AAAAAA'> </span><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'><a href="http://www.mypureyoga.com/" target="_blank" rel="noreferrer"><span lang="EN-HK" style='font-size:7.5pt; font-family:"Arial",sans-serif; text-decoration:none'><img width="123" height="55" id="x_x_Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzI2OTczOTksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.SSunau-_D0Qw1zLecQolUDxSJp5q8A4yjnZ7Q0p-ENI" alt="MyPureYoga" style="width:1.2847in; height:.5763in"></span></a></span><span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#AAAAAA'> </span><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'><a href="http://www.allnood.com/" target="_blank" rel="noreferrer"><span lang="EN-HK" style='font-size:7.5pt; font-family:"Arial",sans-serif; text-decoration:none'><img width="80" height="53" id="x_x_Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzI2OTc0MDAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.tN7CxYXxfeHPQqaxGSNIZOYlc2rbLht1r7IFTM3xH9c" alt="nood" style="width:.8333in; height:.5555in"></span></a></span><span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#AAAAAA'>  </span><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'><a href="http://www.be-pure.com/" target="_blank" rel="noreferrer"><span lang="EN-HK" style='font-size:7.5pt; font-family:"Arial",sans-serif; text-decoration:none'><img width="55" height="53" id="x_x_Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzI2OTc0MDEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.oTyCtwRcAzOaqtsFN1VJu72c_-NruGr_-H-gUQvFM1Y" alt="Pure Apparel" style="width:.5763in; height:.5555in"></span></a></span><span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#AAAAAA'> <br>
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</span><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'><a href="https://instagram.com/pureyogaofficial/" target="_blank" rel="noreferrer"><span lang="EN-HK" style='font-size:7.5pt; font-family:"Arial",sans-serif; text-decoration:none'><img width="61" height="20" id="x_x_Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzI2OTc0MDIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.bLEdndM9QHQ0Do7Q_zxjNZpSRkwYxPN2XLH5fN7sk80" alt="Pure Yoga IG" style="width:.6388in; height:.2083in"></span></a></span><span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#AAAAAA'> </span><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'><a href="https://instagram.com/purefitnessofficial/" target="_blank" rel="noreferrer"><span lang="EN-HK" style='font-size:7.5pt; font-family:"Arial",sans-serif; text-decoration:none'><img width="56" height="20" id="x_x_Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzI2OTc0MDMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.STXHZKM0XBcRn0J5wkMYwxFEX3O5GP927HoZyCNHhU4" alt="Pure Fitness IG" style="width:.5833in; height:.2083in"></span></a></span><span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#AAAAAA'> </span><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'><a href="https://instagram.com/noodfoodofficial/" target="_blank" rel="noreferrer"><span lang="EN-HK" style='font-size:7.5pt; font-family:"Arial",sans-serif; text-decoration:none'><img width="47" height="20" id="x_x_Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzI2OTc0MDQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.pdaJ5VRzXEU9CsckUZandGHnz44xYX5ueLDJ8iUo_uA" alt="nood food IG" style="width:.4861in; height:.2083in"></span></a></span><span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#AAAAAA'> </span><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'><a href="https://instagram.com/be_pureapparel/" target="_blank" rel="noreferrer"><span lang="EN-HK" style='font-size:7.5pt; font-family:"Arial",sans-serif; text-decoration:none'><img width="61" height="20" id="x_x_Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzI2OTc0MDUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.09YbwQpEZ2iMlZmUAWFVl0S1q_CvBbzL3X_sgsJb9xU" alt="Pure Apparel IG" style="width:.6388in; height:.2083in"></span></a>
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<span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#AAAAAA'>The information contained in this communication is confidential and is intended only for the use of the recipient named above and may be legally privileged and
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<b><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>From:</span></b><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'> Jeff Li &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, August 31, 2020 11:33 AM<br>
<b>To:</b> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Caleb Cheung &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Brad Wharakura &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Daniel Ball &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Markus Harrison &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bryanne Calvo &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Re: Virtual fitness iPad issue</span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Hi Caleb,
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Please help with this. From the report we received, Cycling studio virtual worked just fine but it’s the Main Studio that needs to be fixed.
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Thanks
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Jeff</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Get
<a href="https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&amp;data=02%7C01%7Ccaleb.cheung%40pure-international.com%7C9da443c606814fc3212e08d84d5e8f13%7Caf7ca5eb9b43478aa8b1eacc2cfc6da9%7C0%7C0%7C637344415801617584&amp;sdata=OZvcp1RWDrIV5uTSV3ACvPJ7jkjrZ94d%2FiuXnKqhTAw%3D&amp;reserved=0" rel="noreferrer">
Outlook for iOS</a> </span></div>
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<b><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:black'>From:</span></b><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:black'> Jeff Li &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Saturday, August 29, 2020 12:07:21 AM<br>
<b>To:</b> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Caleb Cheung &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Brad Wharakura &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Daniel Ball &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Markus Harrison &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bryanne Calvo &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Re: Virtual fitness iPad issue</span><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Thanks so much Olesia for the diagnosis.
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Hi Caleb,
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Can we look into the issue with the instructions provided by Les Mills. Thanks so much for your help. </span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Thank you all</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Jeff </span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Get
<a href="https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&amp;data=02%7C01%7Ccaleb.cheung%40pure-international.com%7C9da443c606814fc3212e08d84d5e8f13%7Caf7ca5eb9b43478aa8b1eacc2cfc6da9%7C0%7C0%7C637344415801617584&amp;sdata=OZvcp1RWDrIV5uTSV3ACvPJ7jkjrZ94d%2FiuXnKqhTAw%3D&amp;reserved=0" rel="noreferrer">
Outlook for iOS</a> </span></div>
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<b><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:black'>From:</span></b><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:black'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Friday, August 28, 2020 10:13:59 PM<br>
<b>To:</b> Jeff Li &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Caleb Cheung &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Brad Wharakura &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Daniel Ball &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Markus Harrison &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bryanne Calvo &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Re: Virtual fitness iPad issue</span><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Hi Jeff,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Thank you for your prompt response.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Your IFC Main studio seems to be out of sync for the last 11 days. This is probably because your device is offline. In the screenshot, we see a red padlock,
 which also signals that your application is offline. Please bring the iPad back online and follow the below steps to re-establish a connection with the Scheduler and detect any issues.
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Tap the padlock to the top right of the App</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Enter your admin code</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Navigate to SETTINGS &gt; Version &gt; Run diagnostics 
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Please let us know if the diagnostics test detects any errors and what those errors are.
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Best Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F3874&amp;data=02%7C01%7Ccaleb.cheung%40pure-international.com%7C9da443c606814fc3212e08d84d5e8f13%7Caf7ca5eb9b43478aa8b1eacc2cfc6da9%7C0%7C0%7C637344415801627581&amp;sdata=g0T4HXAsQoMf7Hs8jup%2F9n6XoT9Pwd1s9H12fA1%2FqjE%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3874</a></span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>On Sat, 29 Aug at 12:29 AM
<span class="xxxxseparator">, Jeff Li &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Evening Olesia,
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Thanks for your quick reply. The club name is IFC and username is
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>. </span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Thanks</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Jeff</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Get
<a href="https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&amp;data=02%7C01%7Ccaleb.cheung%40pure-international.com%7C9da443c606814fc3212e08d84d5e8f13%7Caf7ca5eb9b43478aa8b1eacc2cfc6da9%7C0%7C0%7C637344415801627581&amp;sdata=FCdChUXVDAqjPGkxvrxk9cokT182xZzRXPHjebXIzOg%3D&amp;reserved=0" rel="noreferrer">
Outlook for iOS</a> </span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>From: Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Friday, August 28, 2020 7:23:45 PM<br>
<b>To:</b> Jeff Li &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Jeff Li &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Caleb Cheung &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Brad Wharakura &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Daniel Ball &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Markus Harrison &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bryanne Calvo &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Re: Virtual fitness iPad issue </span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Hi Jeff,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Thank you for contacting us today. We are sorry to hear about your issue with Les Mills Virtual App.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>In order to investigate the issue please provide us with the Club name and your Virtual username for the club which would be 6 digits followed by @lesmillsvirtual.com
 ( Example - <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>)<br>
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You may check it directly via your Virtual Scheduler under 'Settings' &gt; 'Club Preferences'.<br>
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You can also find your username in the Virtual App. Please follow the steps below.<br>
1.Unlock the padlock to the top right of the App<br>
2.Navigate to SETTINGS<br>
3.The username is to the left under 'Account'</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>We are looking forward for your reply.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Kind Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F3874&amp;data=02%7C01%7Ccaleb.cheung%40pure-international.com%7C9da443c606814fc3212e08d84d5e8f13%7Caf7ca5eb9b43478aa8b1eacc2cfc6da9%7C0%7C0%7C637344415801637571&amp;sdata=fDvgDNsWgmFWRY1mCVlDGtTrTLlNrl5y6v0pinnqL4s%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3874</a> </span></div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3874