Subject: Tech Support Candidate - Jaya Chauhan
From: Jaya Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Sep 2020 07:19:54 -0400

| | Tech Support Test

Name | Jaya Chauhan
E-mail | [email-masked]
Phone Number | (+91) 9354312269
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Akshardham metro

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Quality evaluater | Not serve | 26000
Previous Employer 1 | Samsung | Technical support | 8-9-2017 | 14000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check if wifi is connected properly.
2. I will check the Wi-Fi setting.
3. I will change the browser,  clear cache and cookies then I try.
4.If still not work,  I will restart the system.
5. I will also check every wire is connected properly.

What according to you is difference between Bluetooth and Wifi?

The most difference between Bluetooth and Wi-Fi is that,  Bluetooth is actually accustomed connect short range devices for sharing information.
Wi-Fi is used for providing high speed web access or internet.
*Bluetooth consumes  low power  while Wi-Fi consumes high power.
*Bluetooth is less flexible and signal range of Bluetooth is ten meters.

Whereas In Wi-Fi this range is hundred meters.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is an act of taking care of customer's needs by providing and delivering professional and high quality service and assistance and met customers expectations.
Great customer service is providing assistance and go beyond the limit to help and exeed the expectations.

What according to you makes you a good candidate for customer service or technical support job?

I am a good candidate because I can do the work and deliver exceptional results .
I posses a combination of technical  skills and working experience.
I always carried out all the tasks assigned to me without hesitation. Provided the instructions from my reporting manager.
I am very dedicated person towards my work.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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