Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 01 Sep 2020 10:15:28 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div class="ydpe2113ca5yahoo-style-wrap" style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif; font-size: 13px">
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        <div dir="ltr">Hi Olesia,</div>
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<div dir="ltr">Thank you for your prompt reply.</div>
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<div dir="ltr">However, my initial question remains unanswered. W<span><span style="color: rgb(38, 40, 42); font-family: Helvetica Neue, Helvetica, Arial, sans-serif">hen will I receive on virtual the current live classes i.e. Bodypump 114, Bodycombat 84, Bodybalance 89, etc.? </span></span>
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<div dir="ltr"><span><span style="color: rgb(38, 40, 42); font-family: Helvetica Neue, Helvetica, Arial, sans-serif">As per the initial schedule, they should have been released on August 17-19, but instead the remix classes were released. Will they be released only for Q4 16-18 November?</span></span></div>
<div dir="ltr"><span><span style="color: rgb(38, 40, 42); font-family: Helvetica Neue, Helvetica, Arial, sans-serif"><br></span></span></div>
<div dir="ltr"><span><span style="color: rgb(38, 40, 42); font-family: Helvetica Neue, Helvetica, Arial, sans-serif">Looking forward to your reply.</span></span></div>
<div dir="ltr"><span><span style="color: rgb(38, 40, 42); font-family: Helvetica Neue, Helvetica, Arial, sans-serif"><br></span></span></div>
<div dir="ltr"><span><span style="color: rgb(38, 40, 42); font-family: Helvetica Neue, Helvetica, Arial, sans-serif">Răzvan</span></span></div>
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<div>On Tuesday, September 1, 2020, 12:42:15 PM GMT+3, Les Mills International &lt;[email-masked]&gt; wrote:
                
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<div dir="ltr">Hi Ilieș,</div>
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<div dir="ltr">Thank you for contacting us today.</div>
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<div dir="ltr">New content was successfully downloaded to your iPad on August 17-19, 2020 according to our backend data.</div>
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<div dir="ltr">Also, kindly pay attention that the new content for Les Mills Virtual (August) due to the 'remix' style utilized for the United Mix content (excludes The Trip), there are no true release numbers located. So please note that the United Mix content will show in the App timetable and scheduler as <strong>Release 01</strong>. Please also note that this means the United Mix content will not be called on if the 'Latest' Release option is selected in the scheduler. Please use the 'Specify' Release option instead. </div>
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<div dir="ltr">I hope the above is answering your question. We will keep this ticket open for another 48 hours if you have any further questions.<br><br>
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<div dir="ltr">Many thanks,<br><br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3886" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3886</a>
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                          <blockquote class="ydp94fe0d4byiv8466097993freshdesk_quote">
                            On
                            Tue, 1 Sep at  9:18 PM
                            <span class="ydp94fe0d4byiv8466097993separator">,  Ilieș Răzvan &lt;[email-masked]&gt;  wrote:
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<h2>Submitted data</h2>
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        The following data was submitted.
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<th>Field name</th>
                    <th>Submitted data</th>
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<th>Email address</th>
                            <td dir="ltr">[email-masked]</td>
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<th>your name</th>
                            <td>Razvan Ilies</td>
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<th>country</th>
                                <td>Romania</td>
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<th>Text box</th>
                            <td>Release date</td>
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<th>Question</th>
                            <td>I need content download support</td>
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<th>Customer</th>
                            <td>Yes</td>
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<th>Username</th>
                            <td>[email-masked]</td>
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<th>Phone</th>
                            <td>0040721546993</td>
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<th>Comments</th>
                            <td>Could you please let me know when we will receive on virtual the current live classes i.e. Bodypump 114, Bodycombat 84, Bodybalance 89, etc., so we can plan the future releases accordingly?</td>
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<th>utm_source</th>
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<th>utm_code</th>
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<th>Last_Name</th>
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        </blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3886