Subject: Fwd: Tickets updated in weekend
From: Deeksha Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Tue, 1 Sep 2020 10:10:31 +0000

Sent from my iPhone

Begin forwarded message:

From: Deeksha Dadu <[email-masked]>
Date: 1 September 2020 at 15:40:06 GMT+5:30
To: "Heta Nyrhinen (HNYR)" <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Subject: Re:  Tickets updated in weekend

 Hi Heta,

I will check this now and get back to you ASAP.

Regards,
Deeksha

Sent from my iPhone

On 1 Sep 2020, at 15:24, Heta Nyrhinen (HNYR) <[email-masked]> wrote:

Hi Deeksha,

The number of cases updated and solved on the weekend was really low in comparison to a normal day when we have 2 people working in the warranty queue. Could you please let us know, how many agents worked on warranties and for how many hours?

Also our instruction was to work in the Warranty queue only on the weekend, but many Gaming tickets were also updated. Could you please clarify?

From: Sara Aknooni (SRAK) <[email-masked]>
Sent: 31. august 2020 14:48
To: Heta Nyrhinen (HNYR) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>
Subject: Tickets updated in weekend

Hi Heta and Josephine,

Here are the nr. updated and Solved tickets by LSM in the weekend:

Gaming:
Updated: 61 tickets
Solved: 10 tickets

Warranty:
Updated: 63 tickets
Solved: 20 tickets

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960

Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
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