Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 31 Aug 2020 19:24:04 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Can the pause feature be disabled in this version of the app?</div>
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<div class="MsoNormal">Sent from <a href="https://go.microsoft.com/fwlink/?LinkId=550986" rel="noreferrer">Mail</a> for Windows 10</div>
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<div>From: <a href="mailto:[email-masked]" rel="noreferrer">Les Mills International</a><br><b>Sent: </b>Monday, August 31, 2020 2:15 PM<br><b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Subject: </b>Re: Virtual App Support - Les Mills</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Todd,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for reaching out to support today.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We can see that the pause feature is being used on the App after the classe is played, hence why it is ending earlier than expected. Our advice is not to use the pause feature at all (unless you want the class to stop completely, then you would press pause and stop), once the play button is tapped you need to leave the class to run until the end. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>In this case, since the play button was tapped, the App calculates that the class should stop after 15, 20, 30, 45, 60 minutes (which is the length of the release). We're aware this is not an ideal scenario and in a later App version the pause feature will be fixed to ensure it does not affect the playing time of the class.  I have attached an image of where the pause feature can be found on the App.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I hope this helps explain it in a bit more detail.  Feel free to reach out with any further issues you have and we'd be happy to investigate.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Many thanks,<br><br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3882" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3882</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Tue, 1 Sep at 6:23 AM <span class="separator">, Todd Cofer &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<h2><span style='font-family:"Helvetica",sans-serif'>Submitted data</span></h2>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>The following data was submitted. </span></div>
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<b>Field name</b><b></b>
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<div class="MsoNormal" align="center" style="text-align:center"><b>Submitted data</b></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b>Email address</b></div>
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<td style="padding:.75pt .75pt .75pt .75pt"><div class="MsoNormal">[email-masked]</div></td>
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<div class="MsoNormal" align="center" style="text-align:center"><b>your name</b></div>
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<td style="padding:.75pt .75pt .75pt .75pt"><div class="MsoNormal">Todd Cofer</div></td>
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<div class="MsoNormal" align="center" style="text-align:center"><b>country</b></div>
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<td style="padding:.75pt .75pt .75pt .75pt"><div class="MsoNormal">United States</div></td>
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<td style="padding:.75pt .75pt .75pt .75pt"><div class="MsoNormal">GA</div></td>
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<div class="MsoNormal" align="center" style="text-align:center"><b>zipPostal</b></div>
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<td style="padding:.75pt .75pt .75pt .75pt"><div class="MsoNormal">30677</div></td>
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<td style="padding:.75pt .75pt .75pt .75pt"><div class="MsoNormal">Some Virtual Classes stop before finishing</div></td>
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<div class="MsoNormal" align="center" style="text-align:center"><b>Question</b></div>
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<td style="padding:.75pt .75pt .75pt .75pt"><div class="MsoNormal">I need technical support</div></td>
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<div class="MsoNormal" align="center" style="text-align:center"><b>Customer</b></div>
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<td style="padding:.75pt .75pt .75pt .75pt"><div class="MsoNormal">Yes</div></td>
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<td style="padding:.75pt .75pt .75pt .75pt"><div class="MsoNormal">[email-masked]</div></td>
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<div class="MsoNormal" align="center" style="text-align:center"><b>Phone</b></div>
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<td style="padding:.75pt .75pt .75pt .75pt"><div class="MsoNormal">17064731433</div></td>
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<div class="MsoNormal" align="center" style="text-align:center"><b>Comments</b></div>
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<td style="padding:.75pt .75pt .75pt .75pt"><div class="MsoNormal">Some Virtual Classes stop before finishing</div></td>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><img width="1" height="1" style="width:.0083in;height:.0083in" id="_x0000_i1025" src="https://u6876362.ct.sendgrid.net/wf/open?upn=r3XecG9Oeir8G6iSrKDq5JRPkH0CFsrEeuRlqoo76keFr743w5lz-2FzxUzmsWhHIY42s7vcf7bh6Dh-2B2ejxhtGzPN2k5KAiXzPpBStbkqwGMnLcevS94TYJU3S-2BiWCWvOZRF4Im6YprkskzHhFvfRsdXN9Vt-2FMXNPUjOIFQ65VZtJBv6sukc24oq-2FjZHqSwI6GRsVUIC4"></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3882:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3882