Subject: Tech Support Candidate - Kanak Bhatt Kanak
From: Kanak Bhatt Kanak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 31 Aug 2020 08:14:26 -0400

| | Tech Support Test

Name | Kanak Bhatt Kanak
E-mail | [email-masked]
Phone Number | (91) 8800196699
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mathura

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Adobe | System Admin | July 8 2015 | 40
Previous Employer 1 | Convergys | Escalation engineer | March 24 2014 | 37
Previous Employer 2 | IBM | TSE | Aug 2012 | 24

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First thing would check is if everything is plugged in properly. I’ll try to reopen and reload the web browser if it still won’t work I’ll try to reboot the machine. After That ill try to open the web browser and enter the website to check if it works. If that won’t work I will try to Reboot the internet router and check if that’s working properly, after this sept if it still won’t work and the issue remains the same. I will go ahead and try to clear the cookies and run a anti virus scan and then reboot the machine. And will try to check the browser back, if the issue remains the same I’ll try to delete the browser and reinstall it or try installing another browser to check if that works.
I would also check if the IP in internet setting is correct or not. If it still won’t work I’ll check check if it’s working for other website or not and then check the internet service’s  in Windows. If still not work then I’ll ask the person to check if his internet privileges are still working or suspended.

What according to you is difference between Bluetooth and Wifi?

Bluetooth works only for a short range for data transmission between 2 devices however WiFi allows you to transfer data world wide with the help of internet.
Tho both the technologies are used to transfer or receive data where one works in limited area and the other could go up to a way bigger extent.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is providing with the apt solution for any given problem where as great customer services is thinking out of the box and resolving the issue so it won’t occur again and make the customer feel happy and safe.
What according to you makes you a good candidate for customer service or technical support job? | I am keen to learn technology and I have worked on technical support jobs before as well it’s my area of expertise and I like to resolve problems technically.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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