Subject: Ticket re-opened - [#3873] RE: Les Mills / Beacon: Virtual Set-up
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 31 Aug 2020 12:02:12 +0000

Hi Pritish Nandi,  Ticket “#3873 – RE: Les Mills / Beacon: Virtual Set-up” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3873 to view the ticket.  Ticket comment   
 I was able to get the last two iPads to accept credentials for Granger and South Bend. Once the videos have finished downloading, all these devices should be
 ready for deployment. 

  

 Thank you. 

  

 KJ 

  

 

 

  
 From: Les Mills International <[email-masked]>
 
Sent: Friday, August 28, 2020 10:59 PM 
To: Del Stukel <[email-masked]> 
Cc: Kevin H Johnson <[email-masked]>; Kevin Andrews <[email-masked]>; Mark Zakowski <[email-masked]>; Tom Sellers <[email-masked]>; Haley Fogus <[email-masked]>; Christina
 Howland <[email-masked]>; Dan Sumption <[email-masked]> 
Subject: Re: RE: Les Mills / Beacon: Virtual Set-up

 

 

 
[CAUTION:
 This email originated from outside of Beacon. Do not click links or open attachments unless the sender and content are known as safe.
NEVER enter your Beacon
PASSWORD after following an email Web-link.]

 

 
 
 Hi Del, 

 
 
 ​ 

 
 
 Thank you for your reply. 

 
 
 ​ 

 
 
 You would need to now login to the Virtual App on both the studios and check if it still showing any error message "Looks Like there are no studios that can be registered" 

 
 
 ​ 

 
 
 Once you are able to login successfully, the app would start downloading the virtual classes. Please find the below link for optimizing the big downloads.  

 

   

 
 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000054280-optimizing-big-downloads 

 

   

 
 Do let me know how it goes. 

 

   

 
 ​Best Regards, 

 
 
 Pritish 

 
 
 Customer Services 

 
 
 Les Mills Virtual App 

 

Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3873 

 

  

 

 
 
On Sat, 29 Aug at 1:43 PM
, Del Stukel <[email-masked]> wrote:

 

 
 It looks like the Yoga/Pilates device is unlinked does this mean we now have to re-sync the device for both of these studios?  

 

 Please let us know if we have to do something at this point and what that may be? 

 
 
 Thank you, 

 
 
 Del 

 

 

 

 

 
 
Del Stukel

 

 
Pure Pilates & Specialized Training Coordinator

 

 
574-647-2671

 

 
Beacon Health System | Beacon Health & Fitness

 

 
 
South Bend / Granger/ Elkhart

 

 
www.BeaconHealthandFitness.org

 

   

 

 

 

 

 
 
CONFIDENTIALITY

 

 
This email message and any attachments thereto, is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential
 information. If you are not the intended recipient of the email message, you are hereby notified that any dissemination, distribution or copying of this email message, and any attachments thereto, is strictly prohibited. If you have received this email message
 in error, please notify the sender and permanently delete the original and any copies of this email and any prints thereof.

 

   

 

 

 

 

 

 

 

 
From: Les Mills International <[email-masked]>
 
Sent: Friday, August 28, 2020 5:44 PM 
To: Del Stukel <[email-masked]> 
Cc: Kevin H Johnson <[email-masked]>; Kevin Andrews <[email-masked]>; Mark Zakowski <[email-masked]>;
 Tom Sellers <[email-masked]>;
[email-masked]; Haley Fogus <[email-masked]>; Christina Howland <[email-masked]>;
 Dan Sumption <[email-masked]> 
Subject: Re: RE: Les Mills / Beacon: Virtual Set-up

 

 

 

 
[CAUTION:
 This email originated from outside of Beacon. Do not click links or open attachments unless the sender and content are known as safe.
NEVER enter your Beacon
PASSWORD after following an email Web-link.]

 

 

 
 
 Hi Del, 

 

 
 ​ 

 

 
 I hope you are doing good.  

 

 
 ​ 

 

 
 Just wanted to get an update if you have tried logging into the iPads for Granger and South Bend and if you still see that error message.  

 

 
 ​ 

 

 
 Looking forward to your reply soon.  

 

 
 ​ 

 

 
 Best Regards, 
Pritish 
Customer Services 
Les Mills Virtual App 

 

 
  
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3873 

 

 

 

 

 
 
 On Fri, 28 Aug at 3:34 PM
, Del Stukel <[email-masked]> wrote:

 

 

Keeping everyone in the loop.   Hope to get an quick answer to fix the issues.

 

 

Thank you,

 

 

 
Del

 

 

   

 

 
 
Hi Del,

 

 

   

 

 
 
It looks like the Help Desk was responsive to your ticket.  Thank you for using this system as it truly is our technical team to best address these types of issues.  I
 also appreciate you looping in Mackenzie and me so we can be aware of what you are experiencing. 

 

 

   

 

 
 
Also, I wanted to circle back to you with an update on the facility links associated on the

lesmills.com site.  I received an update tonight which I just tested and the problem with the links for South Bend and Granger still appear to not be fixed.  I will stay on this until we have it resolved.   Thanks for your patience!

 

 

   

 

 
 
Kelly

 

 

   

 

 
 
Kelly Worrall | Customer Experience Director

 

 

 
[email-masked]
 | 312.809.9261

 

 

   

 

 

 

 

 

 

 
 
Del Stukel

 

 

 
Pure Pilates & Specialized Training Coordinator

 

 

 
574-647-2671

 

 

 
Beacon Health System | Beacon Health & Fitness

 

 

 
South Bend / Granger/ Elkhart

 

 

 
www.BeaconHealthandFitness.org

 

 

   

 

 

 

 

 

 

 

CONFIDENTIALITY

 

 

 
This email message and any attachments thereto, is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential
 information. If you are not the intended recipient of the email message, you are hereby notified that any dissemination, distribution or copying of this email message, and any attachments thereto, is strictly prohibited. If you have received this email message
 in error, please notify the sender and permanently delete the original and any copies of this email and any prints thereof.

 

 

   

 

 

 

 

 

 

 

 

 

 

From: Del Stukel
 
Sent: Thursday, August 27, 2020 8:48 PM 
To: Kevin H Johnson <[email-masked]>; Mackenzie Betts <[email-masked]>; Kevin Andrews <[email-masked]>;
 Mark Zakowski <[email-masked]>; Tom Sellers <[email-masked]>; [email-masked]' <[email-masked]> 
Cc: Haley Fogus <[email-masked]>; Christina Howland <[email-masked]>; Dan Sumption <[email-masked]>;
 Kelly Worrall <[email-masked]> 
Subject: RE: Les Mills / Beacon: Virtual Set-up

 

 

   

 

 
 
I have included Les Mills Help desk email to this thread to see if they can help us out.

 

 

   

 

 
 
Screen shot of Granger Studios Ipad looks like Yoga/Pilates studio status is red not green.

 

 

 
Screen shot of South Bend Group x studio ipad is orange and not green. 

 

 

 
Not sure what this means but could you help out the Beacon Team?  

 

 

 
Thank you,

 

 

 
Del

 

 

   

 

 

 

 

 

 

 

 

 

 

 

 
 
Del Stukel

 

 

 
Pure Pilates & Specialized Training Coordinator

 

 

 
574-647-2671

 

 

 
Beacon Health System | Beacon Health & Fitness

 

 

 
South Bend / Granger/ Elkhart

 

 

 www.BeaconHealthandFitness.org

 

 

 

 

 

 

 

   

 

 
 
CONFIDENTIALITY

 

 

 
This email message and any attachments thereto, is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential
 information. If you are not the intended recipient of the email message, you are hereby notified that any dissemination, distribution or copying of this email message, and any attachments thereto, is strictly prohibited. If you have received this email message
 in error, please notify the sender and permanently delete the original and any copies of this email and any prints thereof.

 

 

   

 

 

 

 

 

 

 

 

 

 
 
From: Kevin H Johnson <[email-masked]>
 
Sent: Thursday, August 27, 2020 11:23 AM 
To: Mackenzie Betts <[email-masked]>; Del Stukel <[email-masked]>; Kevin Andrews <[email-masked]>;
 Mark Zakowski <[email-masked]>; Tom Sellers <[email-masked]> 
Cc: Haley Fogus <[email-masked]>; Christina Howland <[email-masked]>; Dan Sumption <[email-masked]> 
Subject: RE: Les Mills / Beacon: Virtual Set-up

 

 

 

 

 

 
So Kevin Andrews has finalized the configuration for these iPads, (HUGE props to Kevin, a lot of work went into the MAAS config for these).

 

 

   

 

 
 
The issue I have run into is, I have been able to set up the 3 iPads for EGH, 1 for SB and 2 for Granger. I was told by Z today I should have 3 for EGH, 3 for
 Granger and 2 for SB. When I try to set up the second iPad for SB and the third for Granger, I am getting this error;

 

 

   

 

 

 

 

 

 

 

I ran into this when trying to use the credentials for the South Bend location. Using the same iPad, I was able to enter the EGH credentials and set up the iPad.
 I have been able to set up all 3 EGH iPads.

 

 

   

 

 
 
It appears to me that we are lacking another account/license for both Granger and South Bend.

 

 

   

 

 
 
KJ

 

 

   

 

 

 
From: Mackenzie Betts <[email-masked]>
 
Sent: Tuesday, August 11, 2020 5:00 PM 
To: Del Stukel <[email-masked]>;
 Kevin Andrews <[email-masked]>;
 Kevin H Johnson <[email-masked]>;
 Mark Zakowski <[email-masked]>;
 Tom Sellers <[email-masked]> 
Cc: Haley Fogus <[email-masked]>;
 Christina Howland <[email-masked]> 
Subject: RE: Les Mills / Beacon: Virtual Set-up

 

 

 

 

 

 
[CAUTION:
 This email originated from outside of Beacon. Do not click links or open attachments unless the sender and content are known as safe.
NEVER enter your Beacon
PASSWORD after following an email Web-link.]

 

 

 
 
Hi all,

 

 

   

 

 
 
Del pointed out that the Help Desk link I sent over previously wasn’t working. Please try this one instead:
https://www.lesmills.com/clubs-and-facilities/virtual/virtual-support/

 

 

   

 

 

Live actively,

 

 

 

 

 

 
 
Mackenzie Betts | Customer Experience Specialist | LMUS

 

 

 
[email-masked]
 | (312) 858-1715

 

 

 Schedule a call with me

 

 
 
 Click
 here to find resources & information you need to re-open your club  

 

 

 

 

 

 

 

 

 

 

   

 

 
 
Les
 Mills Club Portal Resources    
Les Mills Instructor Portal Resources    
Les
 Mills Brand Central Marketing Resources 

 

 

 

 

 
lesmills.com | Facebook | Twitter | Instagram | YouTube | LinkedIn
 | Careers

 

 

 

 

 

 
 
From: Del Stukel <[email-masked]>
 
Sent: Tuesday, August 11, 2020 3:53 PM 
To: Mackenzie Betts <[email-masked]>;
 Kevin Andrews <[email-masked]>;
 Kevin H Johnson <[email-masked]>;
 Mark Zakowski <[email-masked]>;
 Tom Sellers <[email-masked]> 
Cc: Haley Fogus <[email-masked]>;
 Christina Howland <[email-masked]> 
Subject: RE: Les Mills / Beacon: Virtual Set-up

 

 

 

 

 

 
I have included the link to get to the log-in and all username and passwords to log in to each location.

 

 

 
Does this mean we have received the Ipads?   If so, do we have a time line when this may go live for us to plan on marketing this new and exciting program?

 

 

 

 

 

 
 https://uk.lesmillsvirtual.com/virtual/login

 

 

 

 

 
Granger Les Mills Virtual

 

 

 
Username:
[email-masked]

 

 

 
Password:
BHFGRPx7140!

 

 

   

 

 
 
Elkhart Les Mills Virtual

 

 

 
Username:
[email-masked]

 

 

 
Password:
BHFGRPx7140!

 

 

   

 

 
 
South Bend Les Mills Virtual

 

 

 
Username:
[email-masked]

 

 

 
Password:
BHFGRPx7140!

 

 

 

 

 

 

Del Stukel

 

 

 
Group Fitness Coordinator

 

 

 
574.647.2671

 

 

 
Beacon Health System | Beacon Health & Fitness

 

 

 
South Bend | Mishawaka

 

 

 www.BeaconHealthandFitness.org

 

 

 

 

 

 

 

   

 

 
 
CONFIDENTIALITY

 

 

 
This email message and any attachments thereto, is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential
 information. If you are not the intended recipient of the email message, you are hereby notified that any dissemination, distribution or copying of this email message, and any attachments thereto, is strictly prohibited. If you have received this email message
 in error, please notify the sender and permanently delete the original and any copies of this email and any prints thereof.

 

 

   

 

 

 

 

   

 

 

 
From: Mackenzie Betts [mailto:[email-masked]]
 
Sent: Tuesday, August 11, 2020 1:14 PM 
To: Kevin Andrews <[email-masked]>;
 Kevin H Johnson <[email-masked]>;
 Mark Zakowski <[email-masked]>;
 Tom Sellers <[email-masked]>;
 Del Stukel <[email-masked]> 
Cc: Haley Fogus <[email-masked]>;
 Christina Howland <[email-masked]> 
Subject: RE: Les Mills / Beacon: Virtual Set-up

 

 

 

 

 

 
[CAUTION:
 This email originated from outside of Beacon. Do not click links or open attachments unless the sender and content are known as safe.
NEVER enter your Beacon
PASSWORD after following an email Web-link.]

 

 

 

Hi Beacon team,

 

 

 

 

 

 

 

Thanks for your time today! Here are the resources we discussed:

 

 

 

 

 

 

 
 
·        
Below attached is the Virtual Implementation Guide

 

 

 
·        
Here is the link to the Virtual Help Desk ticket link:
https://www.lesmills.com/clubs-and-facilities/resources-support/virtual-support/

 

 

 
·        
@Del,
 could you please provide the username and password combos to the IT Team so that they can login to the Virtual App on the iPads to begin the video download process?

 

 

 

 

 

 

 
Please let me know what questions you have!

 

 

 

 

 

 

 

Live actively,

 

 

 

 

 

 

 

Mackenzie Betts | Customer Experience Specialist | LMUS

 

 

 

[email-masked]
 | (312) 858-1715

 

 

 
 
 Schedule a call with me 

 

 

 Click
 here to find resources & information you need to re-open your club 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Les
 Mills Club Portal Resources    
Les Mills Instructor Portal Resources    
Les
 Mills Brand Central Marketing Resources 

 

 

 

 

 

 

 
lesmills.com | Facebook | Twitter | Instagram | YouTube | LinkedIn
 | Careers

 

 

 

 

 

 

 

 

 

 

 

-----Original Appointment----- 
From: Mackenzie Betts  
Sent: Monday, August 10, 2020 11:52 AM 
To: Mackenzie Betts; Kevin Andrews; Kevin H Johnson; Mark Zakowski; Tom Sellers 
Subject: Les Mills / Beacon: Virtual Set-up 
When: Tuesday, August 11, 2020 11:30 AM-12:00 PM (UTC-06:00) Central Time (US & Canada). 
Where: https://bluejeans.com/906599104

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

.......................................
 
To join the meeting on a computer or mobile phone:
https://bluejeans.com/906599104?src=calendarLink

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Phone Dial-in
 
+31.20.808.2256 (Netherlands (Amsterdam))
 
+64.9.801.1256 (New Zealand (Auckland))
 
+46.40.66.88256 (Sweden (Malmo))
 
+1.312.216.0325 (US (Chicago))
 
+49.89.628.29449 (Germany (Munich, German))
 
+7.495.970.0354 (Russia (Moscow))
 
+86.10.8783.3602 (China (Mandarin, Beijing))
 
+81.3.5050.5032 (Japan (Tokyo))
 
+55.11.3958.7770 (Brazil (Sao Paulo))
 
800.035.703.451 (United Arab Emirates (Toll Free))
 
Global Numbers:
https://www.bluejeans.com/premium-numbers

 

 

 

 

 

 

 

Meeting ID: 906 599 104

 

 

 

 

 

 

 

Room System
 
199.48.152.152 or
bjn.vc

 

 

 

 

 

 

 

Meeting ID: 906 599 104

 

 

 

 

 

 

 

Want to test your video connection?
 
https://bluejeans.com/111

 

 

 

 

 

 

 

Is this your meeting? Do you need your
moderator
 passcode?
 
.......................................

 

 

 

 

 

 

 

 

 

 

 

 

 
 
3873:859387

 

 

 

 
 
3873:859387