Subject: New Reply Received - FITNESS4LIFE
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 31 Aug 2020 09:56:59 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  FITNESS4LIFE  Ticket comment <div>Hi,</div>
<div>Thank you for your email, I already spoke to Selena and we already add  the other branch. I'm downloading the classes now in the ipad.</div>
<div>Regards,</div>
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<div style="font-weight: bold; text-align: left">Cristina Sanchez</div>
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<div style="text-align: left">Member Service Manager<span style="white-space: pre">, </span>
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<td style="vertical-align: top; padding: 0 5px 0 0; border: none; font: 13px/1.2em sans-serif"><a style="color: #0066ff" href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></td>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 2020-08-31 13:44, Les Mills International wrote:</div>
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<div dir="ltr">Hi Cristina,</div>
<div> </div>
<div dir="ltr">This is a quick follow up email.</div>
<div dir="ltr"> </div>
<div dir="ltr">I can see only two studios for your Les Mills Virtual account. We need to add the third studio to your account.</div>
<div dir="ltr"> </div>
<div dir="ltr">@Hi Sara,</div>
<div dir="ltr"> </div>
<div dir="ltr">I hope you are doing well.</div>
<div dir="ltr"> </div>
<div dir="ltr">We need your assistance with this account Fitness 4 Life - Premier, High Bay username: [email-masked]. Cristina wants to add a new studio to her account - Ladies Studio.</div>
<div dir="ltr"> </div>
<div dir="ltr">​Please let us know how it goes. We will keep this ticket open for another 48 hours if you have any further questions.</div>
<div>​</div>
<div dir="ltr">Best regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3876" target="_blank" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3876</a>
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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Mon, 31 Aug at 3:29 AM <span class="separator"><span class="separator">, Les Mills International &lt;[email-masked]&gt; wrote:</span></span>
<div style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif; font-size: 13px">
<div>Hi Cristina,</div>
<div>​</div>
<div dir="ltr">We are sorry for the misunderstanding.<br><br>I found your account and the Leadies studio is not linked to any iPads. Are trying to add a new studio to your account, if yes, please contact your Customer Experience Manager and he will help you with that.<br><br>If you are trying to log into your old studio and you get the error: "It looks like there are no studios to register with your account right now." This is likely due to the fact that you uninstalled the app or unlinked your studio. Please note that we never recommend uninstalling the app, as all content will be deleted from your iPad as well.<br><br>To solve this problem, you need to log into your application with a virtual username and password and select the required studio.<br><br>Please let us know how if it works.</div>
<div dir="ltr">
<br>Kind regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3876" target="_blank" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3876</a>
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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Mon, 31 Aug at 3:07 AM <span class="separator"><span class="separator">, Cristina &lt;[email-masked]&gt; wrote:</span></span>
<div>HI,</div>
<div>Good Day! Selina called me regarding this.</div>
<div>Thanks,</div>
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<div style="font-weight: bold; text-align: left">Cristina Sanchez</div>
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<div style="display: inline-block">
<div style="text-align: left">Member Service Manager<span style="white-space: pre">, </span>
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<td style="vertical-align: top; padding: 0 5px 0 0; border: none; font: 13px/1.2em sans-serif; color: #000000; font-weight: bold">Email:</td>
<td style="vertical-align: top; padding: 0 5px 0 0; border: none; font: 13px/1.2em sans-serif"><a style="color: #0066ff" href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></td>
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<td style="vertical-align: top; padding: 0 5px 0 0; border: none; font: 13px/1.2em sans-serif; color: #000000; font-weight: bold">Phone:</td>
<td style="vertical-align: top; padding: 0 5px 0 0; border: none; font: 13px/1.2em sans-serif">04-2660688</td>
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<blockquote class="freshdesk_quote">
<div>On 2020-08-30 18:06, Les Mills International wrote:</div>
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<div>Hi Cristina,</div>
<div>​</div>
<div dir="ltr">Thank you for your quick reply.</div>
<div dir="ltr">​</div>
<div dir="ltr">Could you please let us know the full name of this Club.</div>
<div dir="ltr">​</div>
<div dir="ltr">Kind regards,</div>
<div dir="ltr">Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3876" target="_blank" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3876</a>
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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Mon, 31 Aug at 3:01 AM <span class="separator"><span class="separator">, Cristina &lt;[email-masked]&gt; wrote:</span></span>
<div>Hi,</div>
<div>We are using in the mixed club [email-masked]</div>
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<div style="font-weight: bold; text-align: left">Cristina Sanchez</div>
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<div style="display: inline-block">
<div style="text-align: left">Member Service Manager<span style="white-space: pre">, </span>
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<td style="vertical-align: top; padding: 0 5px 0 0; border: none; font: 13px/1.2em sans-serif"><a style="color: #0066ff" href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></td>
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<span style="font-size: 0px; font-family: 'fdtktid'; min-height: 0px; height: 0px; opacity: 0; max-height: 0px; line-height: 0px; color: #ffffff">3876:859387</span>
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<span style="font-size: 0px; font-family: 'fdtktid'; min-height: 0px; height: 0px; opacity: 0; max-height: 0px; line-height: 0px; color: #ffffff">3876:859387</span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3876