Subject: New Reply Received - Re: Virtual fitness iPad issue
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 31 Aug 2020 05:17:07 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Re: Virtual fitness iPad issue   Ticket comment <div>
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<div style="direction: ltr">Dear Caleb and Jeff,</div>
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<div style="direction: ltr">I have been IFC in Mid august, I have checked with the staff in IFC , the main studio and cycling room are normal.
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<div style="direction: ltr">Is the issue reported recently?</div>
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<div style="direction: ltr">Best Regards,</div>
<div style="direction: ltr">Ming</div>
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<div class="ms-outlook-ios-signature">Get <a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a>
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<div>From: Caleb Cheung &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, August 31, 2020 12:30:23 PM<br>
<b>To:</b> Ming Lai &lt;[email-masked]&gt;; Jeff Li &lt;[email-masked]&gt;; Les Mills International &lt;[email-masked]&gt;<br>
<b>Cc:</b> Brad Wharakura &lt;[email-masked]&gt;; Daniel Ball &lt;[email-masked]&gt;; Markus Harrison &lt;[email-masked]&gt;; Bryanne Calvo &lt;[email-masked]&gt;; Alex Cheuk &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Re: Virtual fitness iPad issue
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<div class="x_MsoNormal">Hi Ming,</div>
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Did you visit iFC?  Please advise the latest healthiness.  Thanks a lot.</div>
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<div class="x_MsoNormal">Regards,</div>
<div class="x_MsoNormal">Caleb</div>
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<span style='font-size:10.0pt; font-family:"Arial",sans-serif'>Manager, Infrastructure &amp; Operation</span><span style="font-size:10.0pt; color:gray">
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<b>From:</b> Jeff Li &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, August 31, 2020 11:33 AM<br>
<b>To:</b> Les Mills International &lt;[email-masked]&gt;<br>
<b>Cc:</b> Caleb Cheung &lt;[email-masked]&gt;; Brad Wharakura &lt;[email-masked]&gt;; Daniel Ball &lt;[email-masked]&gt;; Markus Harrison &lt;[email-masked]&gt;; Bryanne Calvo &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Re: Virtual fitness iPad issue</div>
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<div class="x_MsoNormal">Hi Caleb, </div>
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<div class="x_MsoNormal">Please help with this. From the report we received, Cycling studio virtual worked just fine but it’s the Main Studio that needs to be fixed.
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<div class="x_MsoNormal">Thanks </div>
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<div class="x_MsoNormal">Jeff</div>
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<div class="x_MsoNormal">Get <a href="https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&amp;data=02%7C01%7Ccaleb.cheung%40pure-international.com%7C9da443c606814fc3212e08d84d5e8f13%7Caf7ca5eb9b43478aa8b1eacc2cfc6da9%7C0%7C0%7C637344415801617584&amp;sdata=OZvcp1RWDrIV5uTSV3ACvPJ7jkjrZ94d%2FiuXnKqhTAw%3D&amp;reserved=0" rel="noreferrer">
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<b><span style="color:black">From:</span></b><span style="color:black"> Jeff Li &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Saturday, August 29, 2020 12:07:21 AM<br>
<b>To:</b> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Caleb Cheung &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Brad Wharakura &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Daniel Ball &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Markus Harrison &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bryanne Calvo &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Re: Virtual fitness iPad issue</span> </div>
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<div class="x_MsoNormal">Thanks so much Olesia for the diagnosis. </div>
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<div class="x_MsoNormal">Hi Caleb, </div>
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<div class="x_MsoNormal">Can we look into the issue with the instructions provided by Les Mills. Thanks so much for your help. </div>
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<div class="x_MsoNormal">Thank you all</div>
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<div class="x_MsoNormal">Get <a href="https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&amp;data=02%7C01%7Ccaleb.cheung%40pure-international.com%7C9da443c606814fc3212e08d84d5e8f13%7Caf7ca5eb9b43478aa8b1eacc2cfc6da9%7C0%7C0%7C637344415801617584&amp;sdata=OZvcp1RWDrIV5uTSV3ACvPJ7jkjrZ94d%2FiuXnKqhTAw%3D&amp;reserved=0" rel="noreferrer">
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<b><span style="color:black">From:</span></b><span style="color:black"> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Friday, August 28, 2020 10:13:59 PM<br>
<b>To:</b> Jeff Li &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Caleb Cheung &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Brad Wharakura &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Daniel Ball &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Markus Harrison &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bryanne Calvo &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Re: Virtual fitness iPad issue</span> </div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Hi Jeff,</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Thank you for your prompt response.</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Your IFC Main studio seems to be out of sync for the last 11 days. This is probably because your device is offline. In the screenshot, we see a red padlock, which also
 signals that your application is offline. Please bring the iPad back online and follow the below steps to re-establish a connection with the Scheduler and detect any issues.
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Tap the padlock to the top right of the App</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Navigate to SETTINGS &gt; Version &gt; Run diagnostics 
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Please let us know if the diagnostics test detects any errors and what those errors are.
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Best Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F3874&amp;data=02%7C01%7Ccaleb.cheung%40pure-international.com%7C9da443c606814fc3212e08d84d5e8f13%7Caf7ca5eb9b43478aa8b1eacc2cfc6da9%7C0%7C0%7C637344415801627581&amp;sdata=g0T4HXAsQoMf7Hs8jup%2F9n6XoT9Pwd1s9H12fA1%2FqjE%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3874</a></span></div>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>On Sat, 29 Aug at 12:29 AM
<span class="x_xxseparator">, Jeff Li &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Evening Olesia,
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Thanks for your quick reply. The club name is IFC and username is
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>. </span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Thanks</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Jeff</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Get
<a href="https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&amp;data=02%7C01%7Ccaleb.cheung%40pure-international.com%7C9da443c606814fc3212e08d84d5e8f13%7Caf7ca5eb9b43478aa8b1eacc2cfc6da9%7C0%7C0%7C637344415801627581&amp;sdata=FCdChUXVDAqjPGkxvrxk9cokT182xZzRXPHjebXIzOg%3D&amp;reserved=0" rel="noreferrer">
Outlook for iOS</a> </span></div>
</div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>From: Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Friday, August 28, 2020 7:23:45 PM<br>
<b>To:</b> Jeff Li &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Jeff Li &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Caleb Cheung &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Brad Wharakura &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Daniel Ball &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Markus Harrison &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bryanne Calvo &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Re: Virtual fitness iPad issue </span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Hi Jeff,</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>​</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Thank you for contacting us today. We are sorry to hear about your issue with Les Mills Virtual App.</span></div>
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<div class="x_MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>In order to investigate the issue please provide us with the Club name and your Virtual username for the club which would be 6 digits followed
 by @lesmillsvirtual.com ( Example - <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>)<br>
<br>
You may check it directly via your Virtual Scheduler under 'Settings' &gt; 'Club Preferences'.<br>
<br>
You can also find your username in the Virtual App. Please follow the steps below.<br>
1.Unlock the padlock to the top right of the App<br>
2.Navigate to SETTINGS<br>
3.The username is to the left under 'Account'</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>We are looking forward for your reply.</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Kind Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F3874&amp;data=02%7C01%7Ccaleb.cheung%40pure-international.com%7C9da443c606814fc3212e08d84d5e8f13%7Caf7ca5eb9b43478aa8b1eacc2cfc6da9%7C0%7C0%7C637344415801637571&amp;sdata=fDvgDNsWgmFWRY1mCVlDGtTrTLlNrl5y6v0pinnqL4s%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3874</a> </span></div>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>On Fri, 28 Aug at 11:52 PM
<span class="x_xxxseparator">, Jeff Li &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Thanks so much Kim. Looking forward to hearing from your team soon.
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Get
<a href="https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&amp;data=02%7C01%7Ccaleb.cheung%40pure-international.com%7C9da443c606814fc3212e08d84d5e8f13%7Caf7ca5eb9b43478aa8b1eacc2cfc6da9%7C0%7C0%7C637344415801637571&amp;sdata=eLr3mOilWB7%2Ficafy3k9yizNXbdOhlqO75l6khmDjAI%3D&amp;reserved=0" rel="noreferrer">
Outlook for iOS</a> </span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>From: Kim Walker &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Friday, August 28, 2020 6:34:19 PM<br>
<b>To:</b> Jeff Li &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Help Les Mills Virtual &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Caleb Cheung &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Brad Wharakura &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Daniel Ball &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Markus Harrison &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bryanne Calvo &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Charlotte Jansen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Virtual fitness iPad issue </span></div>
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<div class="x_MsoNormal"><span lang="EN-NZ" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Hi Jeff,</span></div>
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<div class="x_MsoNormal"><span lang="EN-NZ" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'> </span></div>
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<div class="x_MsoNormal"><span lang="EN-NZ" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Hope you are well mate.</span></div>
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<div class="x_MsoNormal"><span lang="EN-NZ" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'> </span></div>
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<div class="x_MsoNormal"><span lang="EN-NZ" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>I’m forwarding this through to our virtual support team who look after the general virtual app support issues. I stick to Ceremony &amp; Conquer setup and support,
 our helpdesk team look after the more complicated stuff.</span></div>
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<div class="x_MsoNormal"><span lang="EN-NZ" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'> </span></div>
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<div class="x_MsoNormal"><span lang="EN-NZ" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Hopefully they can help you out with this one – I’m not too sure why that message might display like that.</span></div>
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<div class="x_MsoNormal"><span lang="EN-NZ" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Kind regards,</span></div>
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<div class="x_MsoNormal"><span lang="EN-NZ" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Kim</span></div>
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<span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#000001'>Kim Walker</span><span style='font-size:1.0pt; font-family:"remialcxesans",serif; color:#000001'>​</span><span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#000001'>
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<div class="x_MsoNormal"><span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#7A7A7A'>AV Solutions Manager</span></div>
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<div class="x_MsoNormal"><span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#7A7A7A'>Les Mills International</span></div>
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<div class="x_MsoNormal"><span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#7A7A7A'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><strong><span style='font-family:"Arial",sans-serif; color:#7A7A7A; font-weight:normal; text-decoration:none'>[email-masked]</span></strong></a></span></div>
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<div class="x_MsoNormal"><span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#7A7A7A'>tel <strong><span style='font-family:"Arial",sans-serif; font-weight:normal'>+64 21 542 998</span></strong>
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<div class="x_MsoNormal"><span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#7A7A7A'><a href="https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.lesmills.com%2F&amp;data=02%7C01%7Ccaleb.cheung%40pure-international.com%7C9da443c606814fc3212e08d84d5e8f13%7Caf7ca5eb9b43478aa8b1eacc2cfc6da9%7C0%7C0%7C637344415801647567&amp;sdata=Q3is6A7ALEeVunAUS8lpaYn9CKPSEUntLfgCKnZ6d%2FA%3D&amp;reserved=0" rel="noreferrer">www.lesmills.com</a></span></div>
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<div class="x_MsoNormal"><span style="font-size:1.0pt"><a href="https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Flesmills&amp;data=02%7C01%7Ccaleb.cheung%40pure-international.com%7C9da443c606814fc3212e08d84d5e8f13%7Caf7ca5eb9b43478aa8b1eacc2cfc6da9%7C0%7C0%7C637344415801677549&amp;sdata=%2B0uiZUDBl9YwKbmfOco3gM%2B%2BxvRiOS4CjsNBpS1PCyk%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="text-decoration:none"><img id="x__x0000_i1035" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzI1OTU0MTksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.fA3zOt1ascoMDtLxQly3XYmAT0hzRx6WbJk3YNly6Pc"></span></a></span></div>
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<b><span lang="EN-NZ" style='font-size:12.0pt; font-family:"Helvetica",sans-serif; color:black'>From:
</span></b><span lang="EN-NZ" style='font-size:12.0pt; font-family:"Helvetica",sans-serif; color:black'>Jeff Li &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Date: </b>Friday, 28 August 2020 at 9:28 PM<br>
<b>To: </b>Kim Walker &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>Caleb Cheung &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Brad Wharakura &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Daniel Ball &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;,
 Markus Harrison &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Bryanne Calvo &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject: </b>Virtual fitness iPad issue </span><span lang="EN-NZ" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<div class="x_MsoNormal"><span lang="EN-NZ" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Dear Kim, </span></div>
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<div class="x_MsoNormal"><span lang="EN-NZ" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Hope this email finds you well. We have encountered an issue with our iPad today when our colleague checked if the classes could be played manually from the
 downloaded content. </span></div>
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<div class="x_MsoNormal"><span lang="EN-NZ" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>The error message</span></div>
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<span lang="EN-NZ" style='font-size:10.0pt; font-family:"HelveticaNeue",serif'>Basically, when we try to play a class, a Pop Up Error will state that there is not enough time to play any selected classes as there is a Scheduled Class
 at -6154 minutes.</span><span lang="EN-NZ" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-NZ" style='font-size:10.0pt; font-family:"HelveticaNeue",serif'>According to the clock shown on iPad the class was tested at 3:35pm and the next scheduled class should be at 4:30pm. But the system showed that it didn’t
 have sufficient time to play the class. </span><span lang="EN-NZ" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-NZ" style='font-size:10.0pt; font-family:"HelveticaNeue",serif'>Please find the attached picture for the error message.</span><span lang="EN-NZ" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-NZ" style='font-size:10.0pt; font-family:"HelveticaNeue",serif'><img width="4032" height="1960" id="x_x_x_x_x_id-FE30594F-8848-4222-A09D-15A63793B58F" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzI1OTU0MTIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.J_5o9dvogiDwSl9DbY2P2s7J3zZk1f3sUVZVBYNochM" alt="Image.jpeg" style="width:42.0in; height:20.4166in"></span><span lang="EN-NZ" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-NZ" style='font-size:10.0pt; font-family:"HelveticaNeue",serif'>Can you please help check and advise what can be done here? </span><span lang="EN-NZ" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-NZ" style='font-size:10.0pt; font-family:"HelveticaNeue",serif'>Thank so much</span><span lang="EN-NZ" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-NZ" style='font-size:10.0pt; font-family:"HelveticaNeue",serif'>Jeff </span><span lang="EN-NZ" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<div class="x_MsoNormal"><span lang="EN-NZ" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Get
<a href="https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&amp;data=02%7C01%7Ccaleb.cheung%40pure-international.com%7C9da443c606814fc3212e08d84d5e8f13%7Caf7ca5eb9b43478aa8b1eacc2cfc6da9%7C0%7C0%7C637344415801677549&amp;sdata=jioV2uHYE%2BlG9aLKEhDKjSgczJdn5dPsUcNBkbvwhKg%3D&amp;reserved=0" rel="noreferrer">
Outlook for iOS</a> </span></div>
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<span style='font-size:1.0pt; font-family:"fdtktid",serif; color:white'>3874:859387</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3874