Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 26 Aug 2020 16:59:49 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzI0NDEzOTksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.FXcfSAI6JZf40RGOXJFeeghe9IAb8XriVSeq8r1QhCM" style="max-width: 100%"></div>
<div dir="auto">IT SAYS ITS CONNECTED BUT THE SCREEN DOESN’T COME DOWN WHEN THE CLASS STARTS </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Aug 26, 2020 at 11:47 AM Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<br><br><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Hi Anthony,</div>
<br><br><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>​</div>
<br><br><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Thank you for reaching out to support.</div>
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<br><br><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Please give us more information about the problems you face with automation in your Club. Also, it would be very helpful if you could take a screenshot of your automation settings. For this:</div>
<br><br><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><br></div>
<br><br><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>​Enter your 4 digit admin code</div>
<br><br><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Navigate to SETTINGS &gt; Automation<br><br><br>
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<br><br><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>To check the settings of the automation please follow the AV guide which includes automation settings:</div>
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<br><br><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000089335-virtual-av-guide" rel="noreferrer" target="_blank" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000089335-virtual-av-guide</a></div>
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<br><br><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Also, could you please tell us the make and model of your EDID emulator if this is part of your setup. In the meantime, you can contact your AV provider to check your automation settings and help you with EDID information. Feel free to cc him in this email thread, as well.<br><br><br>
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<br><br><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Please let us know how it goes.<br><br><br>
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<br><br><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Warm Regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3872" rel="noreferrer" target="_blank" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3872</a>
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<br><br>                            On<br><br>                            Thu, 27 Aug at  4:34 AM<br><br>                            <span style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>,  Anthony Bell &lt;<a href="mailto:[email-masked]" target="_blank" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' rel="noreferrer">[email-masked]</a>&gt;  wrote:<br><br>                            <div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
<br><br><h2 style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Submitted data</h2>
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<br><br>        The following data was submitted.<br><br>    </div>
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<td dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><a href="mailto:[email-masked]" target="_blank" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' rel="noreferrer">[email-masked]</a></td>
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<th style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>your name</th>
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<td dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Anthony Bell</td>
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<td style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>United States</td>
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<td style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>IN</td>
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<td style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>46394</td>
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<td style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>resetting Automation</td>
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<td style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>I need technical support</td>
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<td dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>(219)370-5091/(773)557-2908</td>
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<th style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Last_Name</th>
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<br><br><br><br><img src="https://u6876362.ct.sendgrid.net/wf/open?upn=r3XecG9Oeir8G6iSrKDq5JRPkH0CFsrEeuRlqoo76keFr743w5lz-2FzxUzmsWhHIY9YijJ6Tetj-2Fn6Ej6ya-2BcMGsK52va0p0Qe4LJlW1ghWGVnmPu8dZ-2F-2FuRVGqbxvEVOUERXpSz00Qpnzo7T2HWw-2FXj4mEpsHIXBgz3i2DHyw2Do-2Fv5D454dtheJwg6Sa2Y7YHjvUcqJdtN8rleNNIUvzEDnrcHfpxDEegkFQ2k-2B7WZgj-2FSo52-2FcYSMQ6d-2FywRme" alt="" style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; height: 1px !important; width: 1px !important; border-width: 0px !important; margin: 0px !important; padding: 0px !important' width="1" height="1"><br><br>
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</div></blockquote>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr">
<b><span style="font-size:9.5pt;border:1pt none windowtext;padding:0in"><font>Anthony Bell</font></span></b><div>
<span style="font-size:9.5pt;border:1pt none windowtext;padding:0in"><font><b><font color="#ff0000">Wellness coordinator</font></b><br></font></span><span style="font-family:Verdana,sans-serif;font-size:9.5pt">WHITING FAMILY YMCA <br></span><span style="font-family:Verdana,sans-serif;font-size:9.5pt">1938 Clark St., Whiting, IN 46394<br></span><span style="font-family:Verdana,sans-serif"><span style="font-size:9.5pt">(P) 219 370 5091 (F) 219 370 5092</span><span style="font-size:12.6667px"><br></span></span><span style="font-size:12.6667px;font-family:Verdana,sans-serif">(E) <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span><br>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3872