Subject: Assigned to Group - FW: Warwick Sport VR Issues
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked]
Date: Tue, 25 Aug 2020 09:40:39 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  FW: Warwick Sport VR Issues Hi There,

Since re-opening our facilities 4 weeks ago we have still been experiencing the below issues with VR RPM and SPRINT classes in our Cycle studios. Although there are no patterns with which specific classes in terms of release number, day, time etc. when this occurs it seems to still be happening around 15 minutes into the class.

Our Systems Specialist will be on site tomorrow morning to try and establish any issues from our end, but please can you look into this and see if there is any problems from a scheduling perspective/anything from your side?

Kind Regards,

Kieran Dayaram | Health and Fitness Manager | Warwick Sport
University of Warwick | Sports and Wellness Hub | Cryfield Village | Leighfield Road | Coventry | CV4 7EU | Find us on the interactive map<http://www2.warwick.ac.uk/about/visiting/maps/interactive/>
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From: Dayaram, Kieran
Sent: 14 February 2020 10:00
To: [email-masked]
Cc: Ollie Thomas <[email-masked]>
Subject: Warwick Sport VR Issues

Hi There,

Please may I log an issue that we are currently experiencing at The Sports & Wellness Hub at the University of Warwick with our Virtual classes?

Many of our VR Cycling classes (mainly 30 minute SPRINT) are restarting around half way through. The classes begin as normal, but after around 10-15 minutes the workout stops and then reboots and starts again. There are been several cases of this occurring in the last couple of weeks.

We have 2 Virtual systems in the facility and this is only happening in our Cycle Studio and with this type of class.

Please can this be looked into ASAP? I see no problems with how the classes are scheduled.

If you require any further information please let me know.

Kind Regards,

Kieran Dayaram | Health and Fitness Manager | Warwick Sport
University of Warwick | Sports and Wellness Hub | Cryfield Village | Leighfield Road | Coventry | CV4 7EU | Find us on the interactive map<http://www2.warwick.ac.uk/about/visiting/maps/interactive/>
Mobile 07384231540 | Email: [email-masked]<mailto:[email-masked]>

 [signature_1679711425] <https://www.twitter.com/warwicksport> [signature_1547571897] <https://www.instagram.com/warwicksport> [signature_1290338977] <https://www.facebook.com/warwicksport>   @warwicksport

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 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3869