Subject: Assigned to Group - Re: Issue with Virtual Settings
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked]
Date: Tue, 25 Aug 2020 07:01:05 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  Re: Issue with Virtual Settings Hi Yulia
Have copied in support.

Nate

Nate Garven | Head of Market Implementation
Les Mills International | [email-masked]
tel +44 7711 907703 | www.lesmills.com/uk
From: Yulia Strelnikova <[email-masked]>
Date: Tuesday, 25 August 2020 at 07:48
To: Nate Garven <[email-masked]>
Cc: Yuriy Savelev <[email-masked]>
Subject: Issue with Virtual Settings

Hi, Nate!
Hope you are fine!
We ave an urgent isuue with our customer https://lesmills.my.salesforce.com/0019000001EnhzP

Yesterday I created the 2nd studio. But the club can’t register their iPad to  Studio 2.
All programs are displayed on the first iPad. However in settings they chose which programs they want to leave on their 1st iPad.
They are trying to enter their account on the 2nd iPad with the same login and password - it writes an error, the device is not registered.

Can you please check if all settings in SF are correct and advice what they can do in the app.

Thank you in advance!

Yulia Strelnikova | Customer Experience & Key Account Support
Les Mills Russia | [email-masked]<mailto:[email-masked]>
Tel +7 926 650 51 05
Москва, Крылатская улица, 15 |
www.lesmills.com/ru<http://www.lesmills.com/ru>

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 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3868