Subject: Ticket re-opened - [#3865] Virtual help needed
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 24 Aug 2020 17:08:21 +0000 (UTC)

Hi Pritish Nandi,  Ticket “#3865 – Virtual help needed” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3865 to view the ticket.  Ticket comment    It was the bodypump class at 11:00am. I have recently changed out/upgraded all my Apple Adapters, power strip, etc.   

 
  
 On Mon, Aug 24, 2020 at 1:05 PM Les Mills International <[email-masked]> wrote: 

 
  	 
   Hi Rae, 
     
   Thank you for reaching out to us today.   
 
   ​   

   We can see that SPRINT 19 at 12:32 Pm failed due to a problem connecting to the external screen.  I'd suggest trying an alternative Apple adapter, switching out the HDMI cables or checking with your AV provider to make sure all the equipment is setup correctly, including the EDID. If you're able to provide a schematic of your AV setup that might help us establish where the problem might be. Feel free to include your AV provider in this thread so we can get that conversation going.  

   
  Here is a link to the equipment required for a smooth Virtual experience.  
 
   ​ 
   We are looking forward to hearing from you.   

 
   ​   
 
   Kind regards, Olesia Customer Services Les Mills Virtual App    Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3865

 

                             
                              On                              Tue, 25 Aug at  4:49 AM                              ,  Rae Lane <[email-masked]>  wrote:                               Hi,   
   My projector cuts off mid warm up.  Can someone please reach out to me? 
     
   Thank you, 
   
   Rae Lane 
   Club 14 Fitness